Receptionist at the counter: 6/10 Room: 4/10 - shower blocked (settled after maintenance staff came) - room was not cold even the temperature set at 16 degree of Celsius - mini refrigerator could not be used, not cold - all the way at level 5 to my room was smelly with smoking. So no use to put do not smoke signage as this hotel is a smoking hotel when all their rooms can smoke. No exhaust fan. Cleanliness (lobby/lift): 8/10 My personal rating: 4/10 Will choose another hotel in the next official trip. This hotel might be "over-used" hotel.