During the pandemic we've been stayed at several five stars hotels for a staycation. With that being said, we can say confidently that we had experienced the best service from all staffs here in Ritz-Carlton Pacific Place. The staffs were very accommodative. They know you, they call you by your name. They always made sure that we had all our needs fulfilled. The food was superb with so many variations from western to eastern and a mix of both. The room was spacious and clean, and the view was spectacular! Looking forward for our next stay!
The hotel is ready old, seriously need renovation. No hot water, Only warm water for shower even the maintenance guy came and fixed it. The hotel room is smell old room. Carpet, furniture, bathroom is old. TV doesn't work properly.
Uncomfortable hotel to stay, ●. ROOM: Inside my room at the beginning air conditioner water leak, aircont can't reduce after they changed my room. ●. RESTAURANT: Food not so good.
While the promotional price was generous, the condition of the room/bathroom was poor. No hot water. The location is a short taxi ride away to shops, however the actual building is difficult to find. The location is also close to a nightclub which was very noisy/loud music until 3 am.
Booking 1 night for me and my family (my brothers, my mom and 2 children). Arrived at 11 pm. Got the connecting room. The toilet was so smelly strong urine odor. I asked to be cleaned, they kindly helped to clean but still it has the smell and it was midnite already. We decide not to use that toilet and use the other 's room. And around 8 in the morning the loud buzzing sound woke us up. Few time loud buzzing sound. Really dissapointment for a 5 stars hotel.