Booked a king bed but was given 2 single bed instead. My booking was for 2 adults 2 children. Was given a dirty room with a smelly bathroom. Nightmare when the shower is not working. It suddenly changes from extreme hot to extreme cold and to extreme hot again. We have to keep jumping in and out of the showers. Requested for a change of room and was told they were at full capacity. Front desk and helpline are not helpful at all. What a nice experience.