Villa in Bugulkidul

I'm not going to come back here again, the air conditioner is broken, it's not cold at all, as a result, I can't sleep all night because it's too hot, and there's no compensation from the hotel, with the reason that the room is full, even though the sides are still empty, I've offered to add a fee, it's okay What. There are no towels, the room is stuffy, this is the first time I have had a bad experience using an application, usually even though I have an economical budget, I get a decent hotel.