Imagine that travel can be worry-free
With full protection from our travel insurance, worry-free travel is no longer a dream. Together with our insurance partner, we have got you covered for any problem you may encounter during your trip, from delays, cancellations, loss of items, to accidents.
Being away from home can invoke a certain kind of worry. That is why Traveloka presents these meticulously designed insurance plans that suit all your needs, relieving you from any unwelcome disruptions throughout your trip. We want to ensure that you will be protected, wherever you choose to stay.
Together with PT Chubb General Insurance Indonesia, we bring you CHUBB Travel Insurance. Designed to provide you with the maximum protection during your stay, CHUBB offers two types of insurance plans based on the location of your accommodation.
The cost of Travel Insurance may vary, depending on the accommodation you booked. You can see the exact price of the insurance in the Booking Form.
Benefit | Domestic Plan | International Plan | |
---|---|---|---|
Specific Airlines | Other Airlines | All Airlines | |
Trip cancellation by guest | Specific Airlines | Other Airlines | All Airlines |
Loss of booking reservation | Specific Airlines | Other Airlines | All Airlines |
Personal accident (within accommodation area) | Specific Airlines | Other Airlines | All Airlines |
Baggage loss or damage (within accommodation area) | Specific Airlines | Other Airlines | All Airlines |
The insurance terms and conditions are set out in Chubb Travel Insurance Policy.
Find your insurance coverage details below.
The terms and conditions of CHUBB Travel Insurance are as follows:
Insurance claim can be submitted via online, as well as through email and posted mail. To submit your insurance claim, please follow the following steps.
Categories | Required Documents |
---|---|
General |
|
Trip Cancellation by Guest |
|
Loss of Booking Reservation |
|
Personal Accident (within Accommodation Area) |
|
Baggage Loss or Damage (within Accommodation Area) |
|
Should you need further information concerning your claim, please contact CHUBB:
CHUBB Square 6th floor
Jl. MH Thamrin No. 10 Jakarta 10230
Phone: +62-21-150-257
Email: travel.id@chubb.com
Find the answers to your questions about Travel Insurance here!
What is Travel Insurance?Travel Insurance is a product from CHUBB Insurance (previously known as ACE Insurance) that is specially designed for Traveloka customers.
Who can purchase Travel Insurance?Travel Insurance is currently only available for hotels purchased on Traveloka Indonesia website.
How much does the Travel Insurance cost?It will depend on the accommodation you purchase. The exact price of the insurance can be seen in the Booking Form.
What does Travel Insurance cover?Please refer to Plans & Benefits.
Does the travel insurance protect me while I’m traveling at my destination?The travel insurance protects you while you are within the accommodation area, which includes any experience of personal accidents and baggage loss or damage.
I booked an accommodation on Traveloka, but forgot to buy insurance. Can I add insurance to my booking?We’re sorry, but adding insurance to a completed booking is not possible.
Can I purchase Travel Insurance for trip of more than 30 days?Travel Insurance is only available for trips with max. 30 days of travel, or trips that are no longer than 30 days between the check-in and check-out date.
I need to cancel my trip. Will I get a refund for my insurance?Travel Insurance cannot be canceled or refunded.
How do I submit a claim?Please refer to How to Claim.
How long does it take to process a claim?Claims will be processed within 14 days after the complete documents have been received.
Is there a time limit for submitting a claim?Claims must be submitted within 30 days after the date of occurrence.
If you have any inquiries, do not hesitate to contact CHUBB Indonesia.
Hotline
021-1500-257
CHUBB Square 6th floor
Jl. MH. Thamrin No. 10 Jakarta 10230
Phone: +62-21-150-257
Email: travel.id@chubb.com