The hotel check-in time was 14:00, I booked and paid in advance of the room and when I was at the hotel was 14:40, of course the hotel was responsible for preparing the room so that when I arrived there was a room. right. But when my family arrived, the room was not available, I was asked by the hotel staff "because the guests came out late and because she was online, I did not know what time she came to prepare the room" - Oh well, I Where to put it is, but I have booked and paid for my room, the hotel's job is to prepare the room according to the stipulated time that I have paid for, I am not responsible for informing the hotel My time comes when I arrive after the hotel says it is allowed to check in? My family is small, the weather in Da Nang is too hot, and at noon it is necessary to take a break, so the hotel makes a temporary arrangement for my family to have a small stay (my room is rented with 2 big beds, room Temporary accommodation is 2 single beds), the staff made a 30-hour appointment with my room, but after 2-3 hours I had to enter my room. That's because my room is located (the largest room type) with the west direction, the door is glass door, the air conditioner is small, so even if the room first has guests (ie the air conditioner is turned on), it still cannot be hot. of the sun, it's really hot, my house has to ask for a fan. And after the room just to bathe and stop, go out to the pink wind, also close the room to regulate the work to continue ... At night turn around, the grace is also cool enough to sleep, but only 1 night to sleep. Left, the position is also ok because facing the Han River, but this area is not bustling on the other side