Our room is clean and the place is 10mins away from the center of the city, which is good if you don't noise in your surroundings. The toilet bowl though sometimes doesn't flush fully and its look is quite old. They don't have bidet as well. I think the bathroom/toilet room needs renovation. But all in all, I'm happy with our stay. Another plus factor is that the receptionist allowed us for early check-in. Thank you Kundutel.
My daughter and I enjoyed our stay at your hotel. However if you can kindly improve the restaurant, I did order but most of the food that I originally wanted was not available due to the changes as per the personnel. It would have been better for convenience. Thank you.
The toilet in our room can't flush due to not enough of water supply to the bowl. The pool is dirty, a lot of leaves are floating and after taking a bath I can feel the itchiness throughout my body.
They made us wait for over 30 minutes in the reception area while preparing our room despite that I have called earlier regarding our reservation. My kids were already shivering with cold before the towels arrived. They only gave us 2 towels at first then at night when were already sleeping, an attendant knocked and gave us 2 more. I had to ask for a rug so our floors won't be drenched as we go back to our rooms from the pool. I expect that they should have provided us with that without me asking. I have repeatedly asked for glasses that we can use for drinking but nothing was given until check out time.
I recently visited Sugarland after a long time, and I must say, I was pleasantly surprised by the significant improvement. Although I was placed near the exit where people were coming in and out to do some work, the overall experience was good.