The Crystal Luxury Bay Nusa Dua

Resorts
Preferred Partner Plus
8,1
/10
Very Good
1.128 reviews

What Guests Say About Their Stay

Room Space (53)
Bedroom (51)
Accessibility (49)
Staff Friendliness (44)
Nila C.
9,1
/ 10
I stayed here for my staycation. It was save during this pandemic. All staff are kind and helpful. The room was big, breakfast was okay (usually they have buffet). Overall this hotel is recommended
Steven K.
9,7
/ 10
Really loved this hotel. I have a great experience, the hotel's staff upgrade our room to suite, The pool is awesome, children really loves to play sands beside the pool. Very recommended hotel
Farrah
10,0
/ 10
We really have a pleasant stay! Originally we booked deluxe room for two people but the hotel gave us an upgrade to crystal suite without even brag about it (when I asked, he said the accessible room is already booked). We are a party of two with one is using wheelchair and I could say that the hotel is really accessible for all ages and group. Also, the receptionists are really friendly and helpful. If you really like swimming with view, you’ll really like it here. The swimming pools are really nice. Foods are also delicious here. Kudos to the hotel ❤️
Ni Putu V. V.
10,0
/ 10
Really nice place, lovely staff. The staff will help you in anything, gave a good suggestion and even going beyond their duty to made your stay comfortable. Thanks a lot.
In the Area
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Jalan by pass ngurah rai no 88 , Nusa Dua, Badung, Bali, Indonesia, 80363

Main Facilities

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AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
The Crystal Bay is a 5-star hotel in Nusa Dua. Close to Ngurah Rai airport which can be reached in 14 minutes. (A free pick-up service from the airport is available). Near the watersport area, Tanjung Benoa could be reached in 15 minutes. Wi-Fi facilities, spa, gym, and an infinity pool on the rooftop which is equipped with a bar. Facilities 215 rooms with deluxe type, jacuzzi suite, crystal suite, family suite, honeymoon suite, and penthouse.
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Jalan by pass ngurah rai no 88 , Nusa Dua, Badung, Bali, Indonesia, 80363

Discover More About The Crystal Luxury Bay Nusa Dua

The Crystal Bay is a 5-star hotel in Nusa Dua. Close to Ngurah Rai airport which can be reached in 14 minutes. (A free pick-up service from the airport is available). Near the watersport area, Tanjung Benoa could be reached in 15 minutes. Wi-Fi facilities, spa, gym, and an infinity pool on the rooftop which is equipped with a bar. Facilities 215 rooms with deluxe type, jacuzzi suite, crystal suite, family suite, honeymoon suite, and penthouse.

All facilities in The Crystal Luxury Bay Nusa Dua

Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Bedroom

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • 24-hour room service
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Terrace

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Beach sun loungers
  • Beach umbrella
  • Massage
  • Outdoor pool
  • Spa

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security

Food and Drinks

  • Bar
  • Breakfast

Business Facilities

  • Meeting facilities
  • Projector

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in The Crystal Luxury Bay Nusa Dua

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at The Crystal Luxury Bay Nusa Dua
216
Number of floors in The Crystal Luxury Bay Nusa Dua
7
Another facilities in The Crystal Luxury Bay Nusa Dua
Coffee/tea in lobby, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in The Crystal Luxury Bay Nusa Dua

What are available facilities at The Crystal Luxury Bay Nusa Dua?
There are top facilites at The Crystal Luxury Bay Nusa Dua such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Crystal Luxury Bay Nusa Dua?
The standard check-in time at The Crystal Luxury Bay Nusa Dua is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Crystal Luxury Bay Nusa Dua provide breakfast?
Yes, The Crystal Luxury Bay Nusa Dua provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Crystal Luxury Bay Nusa Dua

8,1
Very Good
From 1.128 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,2

Meal

7,8

Location

8,4

Service and Facilites

8,1

People often mention about The Crystal Luxury Bay Nusa Dua
All
Bedroom (48)
Bathroom (45)
Taste (44)
Accessibility (40)
Hotel Area (37)
Ambiance (36)
Variety (36)
Room Space (35)
Staff Friendliness (31)
Family Friendly (29)
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Traveler Reviews The Crystal Luxury Bay Nusa Dua

Number of reviews per page
20
40
Customer reviews
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Inarohana
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
good view the room was clean and cozy
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Accommodation's Reply
10 Jun 2025
Dear Mrs.Inarohana Thank you for your positive review.We are glad to hear that you enjoyed the view and were pleased with the cleanliness and comfort of our room.We hope to welcome you back again in the future. Warm regards The Crystal Bay Resort
P***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,0
/10
Reviewed 1 week(s) ago
The breakfast is varied but yesterday when I got the white rice it was still raw and the fried rice had no taste🥲
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i***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 1 week(s) ago
Overall, it was comfortable to stay at this hotel. Note that torn items should not be used again. Breakfast tasted okay, but the menu was not very varied.
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Accommodation's Reply
05 Jun 2025
Dear Guest, Thank you for taking the time to provide us with a very meaningful review and feedback.We are pleased to hear that you had a comfortable stay at our hotel overall, and that you enjoyed the taste of our breakfast. Regarding the notes regarding torn items and the variety of breakfast menus, we apologize for the inconvenience you experienced.We will follow up on this feedback as part of our efforts to continuously improve the quality of our services and facilities. We look forward to welcoming you back with a better experience on your next visit. Warm regards, The Crystal Luxury Bay Resort
Linda M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel atmosphere is comfortable and the staff is friendly.
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Accommodation's Reply
05 Jun 2025
Dear Mrs.Linda Thank you for your positive review.We are glad to know that you felt comfortable with the hotel atmosphere and the friendly service from our staff. Your feedback is a motivation for us to continue to provide the best service. We look forward to welcoming you back again soon. Warm regards, The Crystal Luxury Bay Resort
B***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
so far so good, smooth check in process and friendly staff
3 people find it helpful
Accommodation's Reply
05 Jun 2025
Dear Guest, Thank you so much for your positive review.We are glad to hear that the check-in process went smoothly and that you were comfortable with the friendliness of our staff. We look forward to welcoming you back again in the future and providing you with an equally pleasant stay. Warm regards, Thr Crystal Luxury Bay Resort
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The service provided was quite good, and when I arrived at the room there was a surprise and birthday greetings from the hotel. Thank you The Crystal Luxury Hotel! The room was comfortable, clean and the staff was helpful. Thank you.
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3 people find it helpful
Accommodation's Reply
29 May 2025
Dear Guest, Thank you very much for your positive review.We are very happy to hear that you are satisfied with our service and enjoyed the birthday surprise from The Crystal Luxury Hotel Guest comfort and happiness is our top priority, and your comments are a motivation for the entire team to continue to provide the best service. We look forward to welcoming you back on the next occasion.May your days always be pleasant. Warm regards, The Crystal Luxury Hotel
B***q
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The breakfast menu needs to be reviewed.
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Accommodation's Reply
29 May 2025
Dear Guest, Thank you for your feedback.We appreciate your suggestion regarding the breakfast menu and will forward it to the relevant team for evaluation and improvement. We hope to provide a better experience on your next visit. Warm regards, The Crystal Luxury Hotel
Fauzan M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 3 week(s) ago
unfortunately there is no hot water at all overall everything is good
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1 people find it helpful
Accommodation's Reply
29 May 2025
Dear Mr.Fauzan Thank you for your review.We are glad to hear that you were overall satisfied with your stay at our hotel. We apologize for the inconvenience regarding the hot water.We have forwarded your feedback to the relevant team for immediate action. We hope to welcome you back with a more perfect experience on your next visit. Warm regards, The Crystal Resort Nusa Dua
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Ratih K. W. c.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 3 week(s) ago
The view is nice, the room is also big, but unfortunately when I entered the room there were no towels, and no mats. But the atmosphere is nice.. and the water is not hot enough.
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1 people find it helpful
Accommodation's Reply
20 May 2025
Hi Ratih, Thank you very much for your review and for choosing to stay with us. We are glad to hear that you enjoyed the view, the room size, and the ambiance of our hotel. Your feedback means a lot to us, especially regarding the unavailability of towels and mats upon arrival, as well as the less than optimal hot water. We apologize for the inconvenience and have conveyed this to our housekeeping and engineering teams to make improvements immediately. We look forward to welcoming you back with a better experience on your next visit. 😊. Warm regards, Management of The Crystal Resort Nusa Dua
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v***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,8
/10
Reviewed 3 week(s) ago
the staff is good, the gym doesn't work, room are clean everyday but just on suface. the bedsheets smell good but have a lots of marks everywhere. the hotel look empty. the breakfast was not really tasty from my opinion. the massage was not that good as i expect from a 5 stars hotel. this hotel deserve 3 stars... and i think the hotel need a big rénovation!! everyone have is own perception of 5 stars hotel apparently. the hotel here deserves a regular control everyear about the stars operating!
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3 people find it helpful
Ni Putu A. S. E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The staff are all friendly, the food choices are delicious and varied. There are 2 pools on the rooftop and below so it's not too crowded.
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2 people find it helpful
s***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
The staff is very friendly, the location is close to the Nusa Dua area.
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1 people find it helpful
Accommodation's Reply
15 May 2025
Dear Guest, Thank you very much for your positive review. We are very happy to hear that you are satisfied with our staff service and the strategic location of the resort near Nusa Dua area. Comments like this mean a lot to us and are a motivation to continue providing the best service. We look forward to welcoming you back to The Crystal Luxury Bay Resort Nusa Dua
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B***q
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The food for breakfast needs to be improved, I think it tastes lacking.
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A***a
icon-origin-TRAVELOKA
9,0
/10
Reviewed 5 week(s) ago
The hotel is actually good, but the facilities are lacking, the view is amazing. Spacious rooms, soft beds, just need a little renovation
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4 people find it helpful
R***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The staff are all friendly. If there is a complaint, they will respond immediately. Thank you to Kak Putri who upgraded my room. 🙏 It's comfortable. There are many choices of food 👍
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5 people find it helpful
Accommodation's Reply
13 May 2025
Dear guest, Thank you very much for your positive review! 😊 We are very happy to hear that the service from our team made your stay even more enjoyable. We are also happy that you felt comfortable and enjoyed the variety of food available. We hope to welcome you back soon on your next visit. Warm greetings from the entire team. Best Regard, Management The Crystal Resort Nusa Dua
K***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The hotel is close to the toll road, the pool is child-friendly and the bay view rooms are highly recommended.
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6 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Guest, Thank you very much for your positive review! We are glad to hear that our hotel's location close to the toll road, child-friendly pool facilities, and bay view rooms provided a pleasant experience for you. We look forward to welcoming you back on your next visit. Best Regard, Management The Crystal Resort Nusa Dua
A***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
strategic location to tourist attractions is close😍
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6 people find it helpful
Ratih R.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Staff is very friendly, comfortable and clean.
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4 people find it helpful
Accommodation's Reply
11 Apr 2025
Dear Mrs. Ratih. Thank you very much for your positive review! 😊 We are very happy to hear that you felt comfortable and satisfied with the friendliness of our staff and the cleanliness of our place. Hope to welcome you back again in the future. 🙏. Warm Regards, Management of The Crystal Resort Nusa Dua
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 9 week(s) ago
The breakfast is not varied and not tasty, if you come here, just use GoFood, don't include breakfast
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2 people find it helpful
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 9 week(s) ago
Basically, if you come here, don't include breakfast, there is no variation at all for 2 nights here, the taste is also not good, the worst thing is that children above 6 years old must pay 75,000 until they come to the room and ask them to pay, even though my child only ate 2 fried eggs, it's still 75,000. Not recommended if you don't have breakfast, the menu is not delicious and there are lots of termites/flies.
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4 people find it helpful
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