Super OYO 511 Grace Residence

The receptionist even asked for extra money on the grounds that the price I got from the application was too minimal, does that make sense?

The check-in service is not very good in language. And his attitude. 1. When I wanted to check-in at 12.30 WIB, the receptionist who was on duty on Sunday, June 26, 2022, was a girl with long hair (if I'm not mistaken, the officer is an eastern person). Saying you can check-in at 14.00 WIB, with a less friendly attitude, and at that time I still considered it normal, I still tolerated it even though I was a little annoyed, and I was okay. Check-in hit 14.00 WIB and I waited until 14.00 WIB. 2. While I was waiting with the stated time, I saw someone checking in between 13.00-13.30 WIB (I remember that very well because I was sitting in front of the receptionist waiting) 3. When the check-in time arrived at 14.00 WIB, I was called the Ccwe receptionist for a check-in reservation. When the time of reservation the clerk spoke with the conditions of stay. But there's a language I'm uncomfortable with and don't like saying (don't leave d*r*h spots). This makes me very upset and angry but I try to calm it down. And immediately take the room card that has been determined on the 3rd floor (309) 4. When I entered the room on the 3rd floor (Room 309), the room couldn't lock for the additional lock hinge, and the room door was tenuous, there was a visible gap, and the room window didn't no lock at all. 5. Because I was not comfortable with the room on the 3rd floor, I finally returned to the receptionist to ask for a room change, explaining the condition of the room. When I said about the condition of the room. The female receptionist laughed at me, and did not respect me at all as a guest who should have been given the best service with a good and polite attitude. 6. Even though I was laughed at, I still asked to be replaced by a bedroom, and was given a room on the 2nd floor. And that was the room that was given to me. The bed cover sheet is dirty and smells bad. But at that time, I couldn't speak, especially because I had business with my sister, who was taking me at OYO 511 Surabaya. And anyways I have business out. 7. And today is Monday, June 27, the scheduled day to check out. Finally I checked out early at around 08.30 WIB because I was very uncomfortable sleeping. 8. This is my first and last experience staying at OYO 511 Grace Residence, and I will also recommend my friends, family from out of town not to stay at the inn. Because it's not very good for everyone. 9. Thank you. Hopefully the OYO management can pay attention and educate their employees or officers to respect guests.

AC does not function very hot. No soap, no shampoo.

A dirty place is not worth taking a break, and the service is not good, far from decent.

Lots of stains, forced to stay here because the location is quiet.

Highly not recommended.

Dirty room. Dirty sheets. AC off. At the time of completion. He said the sheets were like that. It's already dirty. And the AC is not cold. aka dead. And finally we were moved to another room. But wait for it to be cleared first. And the condition of the bed linen is all dirty. So finally we were forced to not sleep all night. And in the early morning immediately checked out. Not recommended at all for this hotel. aka disappointing.

Dirty. Broken faucet. Bed linen has lots of stains.

The service is very bad. CS is also not friendly. Dirty room floor.

Bed linen with lots of yellow spots looks not pure white. The air conditioner is not cold enough, the bathroom floor looks dirty less clean.

very very rundown the room smells again disappointing

Customer service is not friendly and twice gives rooms that are wrong.

A strange inn, no soap and towels, the disco main lamp is not repaired, the wall cupboard attached to the ceiling, redundant, maybe a special room for spider-man?

The water from the bathroom is not smooth. The tile is loose and a danger is making its way.

Hotel employees deliberately looking for mistakes, the deposit money cannot be liquid only because the sheets have traces of wet stains, and dirty stains even though only as big as bean seeds.

The door lock is somewhat broken please repair it

There is no drinking water, shampoo is told to buy it yourself, only 1 towel. If there are stars I give only 1 star.

Very disappointed. check-in around 20:00 is served by ladies like a very long maid. Given the 3rd floor I ask that on the 1st or 2nd floor only he said all full. After going up 3 floors into a room that feels stuffy, dark and smells of toilet. I went down the report and asked for a room change, after waiting for the whispered whispers they were finally given a room on the 2nd floor before it was full. Around 2.00-3.00 the lights go out and the outside lights go on. I waited for almost 1 hour and did not turn on. Finally I went down again. It turned out that the electricity token was used up. He said it had been processed but the employee was still having an error. Because I have never used an electric token I do not understand how it is done. All I know is electricity can not be turned on. I waited on the couch for a long time too and there was no reaction whatsoever from her, just push-push the cellphone. I heard that I contact the employee who is in the electricity department, is he really asleep? there is no solution. I asked to move rooms again and after a while there was no change in the situation I was given the next room (oo there was another empty room turned out) after. I said that I would just leave the house later if my child was able to wake up. Delicious and very soundproof. When I want to move rooms, the electricity goes out too. I was in a room that turned off the lights getting ready to use a cellphone flashlight. My son asked to take a shower in the next room and I had to go down again and ask for electricity to be turned on. I checked out around 07.00 so just going to bed and showering in the morning just made it difficult like that. God forbid really sorry

In the beginning, the cold water did not work, so the water was very hot, this morning the hot water changed, it did not work, so the water was cold

staff are not friendly , bathroom not really well , WiFi has bad at all night