Xpress Air

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Departure City
Departure Date
21 November 2019
1 Adult
Seat Class

Xpress Air: An Introduction

Xpress Air is one of the pioneers of Indonesian airlines in the eastern regions. It is the first privately owned airline that offers regular direct flights from Java to the eastern islands of Indonesia, including Papua, Sulawesi, Maluku, and Timor. The airline, which currently flies to 24 domestic and three international destinations, strives to give premium services in economic budget to its passengers.

Xpress Air Seat Class

Economy Class

Xpress Air exclusively serves flights in Economy Class. However, there are three subclasses to this class, which are Promo Class, Normal Class and Flexi Class, each with its unique advantages. Economy Promo is a low-budget flight class dedicated to all budget travelers who are willing to travel at any day. Usually, the travel dates for this type of flight does not cover national public holidays, long weekends and holiday seasons. Meanwhile, the Normal Class is the regular flight service of Xpress Air and the Economy Flexi Class is dedicated to passengers with a higher budget that needs a more flexible flying schedule. Passengers of the Economy Flexi Class has the privilege to upgrade their seat with an additional fee. In this sub-class, a reasonably higher ticket fare is applied, but passengers will not have to pay any cancellation fee for rescheduling their flights. This is different from the Promo Class, where passengers will be charged a higher cancellation fee for a reschedule than in any other classes. All subclasses, however, offer the same baggage allowance and complimentary services.

Xpress Air Fleet

Boeing 737-300

Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 29 inches (Economy)

In-flight entertainment:

Not Available


Not Available

Power/USB port:

Not Available

Xpress Air In-flight Crew

Xpress Air’s flight attendant uniform now consists of a golden long-sleeved shirt and a maroon knee-length skirt with a gold line on the right side. A maroon blazer with a golden accent around the cuff is worn over the shirt. The look is completed with a pair of black stocking and a stylish scarf in a maroon and gold pattern fashionably tied around the neck. The dominating color of gold and maroon reflects the airline’s vigorous and cheerful images.

Xpress Air Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Adult passengers must accompany infant passengers. Every adult passenger can only accompany one infant.
  • Infants traveling on an international flight must own a passport. Parents or guardians of the infants must carry and present their infants’ passports.
  • Infant passengers can sit on the same seat as their accompanying adult.
  • Parents or guardians of infants who would require an individual seat or other special arrangements and requirements must contact the airline prior to booking their flight.

Child Passenger Policy (2-12 Years Old)

  • Child passengers (above 2 years old) are required to purchase an individual ticket and seat.
  • Child passengers may be required to present an identification document, such as a birth certificate and a passport for an international flight.
  • Child passengers traveling internationally without both parents may be required to present a Letter of Consent.

Pregnant Passenger Policy

  • Passengers with a pregnancy of less than 4 months is prohibited from boarding the flight.
  • Passengers with a pregnancy of 4 months are allowed to board the flight as a regular passenger, but must present a completed Medical Clearance Form (MEDIF) from a doctor or medical professional. The MEDIF must be issued within 24 hours prior to the scheduled time of departure.
  • Pregnant passengers with a due date of less than 8 weeks are prohibited from boarding the flight. However, in an urgent case, travel is allowed, but the passenger must present a specific Medical Clearance Form (MEDIF) from a doctor or medical professional.

Disabled Passenger Policy

  • Passengers with disabilities who require special equipment such as a wheelchair or an oxygen tank must contact Xpress Air’s call center at least 48 hours before the scheduled departure.
  • An elderly passenger on a wheelchair who requires specific attention and assistance from Xpress Air flight attendants are required to inform the airline’s call center prior to their departure.
  • Passengers with a medical condition who is using a wheelchair and requiring specific assistance from the flight attendants are required to submit a Medical Clearance Form (MEDIF) and contact Xpress Air’s call center before the scheduled departure.

Xpress Air Check-in Time

Please find the check-in time for all Xpress Air flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit


1 hour before departure

30 minutes before departure


1 hour 15 minutes before departure

1 hour before departure

Xpress Air Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Xpress Air Refund Policy for a complete information on refund.

Xpress Air Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Xpress Air Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Xpress Air directly to reschedule.

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