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AIRSIM Service Center (Shine Club)

AIRSIM Office

— Important Notices —

1. Simply enter your destination, duration of trip/usage, and departure date into the app prior to departure. Insert AIRSIM and turn on the Data Roaming function upon arrival to activate your data services

2. AIRSIM works on mobile phones or tablets such as iPads only; it is not compatible with pocket WiFi devices (MiFi). You can use data sharing (Tethering) on your mobile phone or tablet if applicable

3. Except for the 24/48-Hour Data Package, the daily data usage time is from Hong Kong time (GMT+8) 00:00:00 to 23:59:59. There is no pro-rata calculation regardless of the activation time of the data service. 24/48-Hour Data Package will provide a continuous 24/48-hour session starting from service activation

4. Most overseas mobile operators have a Fair Usage Policy (FUP). We recommend AIRSIM users disable the software auto-update function and use free Wi-Fi for activities that require high data usage.

5. AIRSIM supports data services only. It does not support SMS. However, you can download and use our AIRTALK ROAM APP to call local numbers, landlines, and even receive calls from Hong Kong. The caller ID of the recipient will show the registered mobile number of the user. Only Hong Kong mobile users can receive calls

6. Data packages purchased from the AIRSIM ROAM APP and checked out using Visa / Mastercard / PayPal / Apple Pay / Google Pay directly in the app can be activated instantly

7. AIRSIM is reusable. Simply select the data package in the AIRSIM app, to have data access again for your next trip

8. You can use the stored value in the AIRSIM Prepaid Card to purchase data and voice packages. The AIRSIM account has 1 year validity after first registration in AIRSIM App. The expiry date of AIRSIM will be extended 1 year automatically from the date of any purchase of data package.

Coverage & Destination Data Packages

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