1. When I call to ask anything I booked are OK or not they tell me, I should call them again. 2. When I checked in they let me waiting for Make a mattress for an extra bed long time and they did not tell me when it ' s done. 3. When I checked out they tell me waiting for check the room and yes long time and they did not tell me when it ' s done also, Even though I'm the only one sitting there waiting for them.