A great hotel. Free shuttle bus are available to Taipa Ferry Terminal and Macau Ferry Terminal. The room are clean and the service was very good. The location is at Cotai Central. The casino and shopping malls are downstairs.
I'm so glad I upgraded this room. The view and location is worth every penny! I was worried that checking in might take 45 mins like the other reviews but we were able to check in fast not sure it if t is cause we arrived 5pm on a weekday. Staffs are friendly and helpful. I just hoped pools and garden were open as early as 7am. We were not able to see the pool cause it opens at 9am and the check out it 11am. I will definitely come back here and stay longer. Booked it through apps so I was able to get a slight discount on top. ♡ Not to mention bed is so comfy, large bathroom as well. The complementary shampoo and lotion were so good as well.
Great customer service and beautiful hotel. I was staying in Grand Hyatt Macau for 2 nights and would go to HK airport straight from macau. The concierge (Mr. Sigit) + all of the staff were very helpful and attentive. He made arrangements for us so that our journey from Macau to HK airport would be effortlessly. Greatly recommend.
Everything is fabulous and everyone is so accommodating, from hotel guards to hotel associates. I’m glad I chose to stay in this hotel, I feel so pampered and well taken cared. It’s an amazing experience.