During the pandemic we've been stayed at several five stars hotels for a staycation. With that being said, we can say confidently that we had experienced the best service from all staffs here in Ritz-Carlton Pacific Place. The staffs were very accommodative. They know you, they call you by your name. They always made sure that we had all our needs fulfilled. The food was superb with so many variations from western to eastern and a mix of both. The room was spacious and clean, and the view was spectacular! Looking forward for our next stay!
The hotel is ready old, seriously need renovation. No hot water, Only warm water for shower even the maintenance guy came and fixed it. The hotel room is smell old room. Carpet, furniture, bathroom is old. TV doesn't work properly.
Uncomfortable hotel to stay, ●. ROOM: Inside my room at the beginning air conditioner water leak, aircont can't reduce after they changed my room. ●. RESTAURANT: Food not so good.
It ' s not my first time. I often stay in this hotel. Very clean, comfortable, and I love their room fragrance/scents, their staff especially Pak Syam-very polite, good attitude, friendly, helpful, give excellent service. Provide every single thing I requested. Thanks Grandhika Hotel. The bigger/more spacious car park space will be better (perfect).
Quiet, clean room. Older style like marble floors, wood panelling, and towels/bedsheets are on the older side but clean. I had a peaceful few nights in a very comfortable bed. There were amenities like a hairdryer and bedroom slippers, a large desk for working at. Excellent location in South Jakarta, there are affordable eateries nearby including the Lucy Compound and Blok M. Very satisfied. The massage at the spa was nice until the masseuse used her dirty hands which had massaged my feet to also massage my face. That was an unpleasant end to an otherwise enjoyable massage.
I was checking in, I don't know if the staff is overwhelm or else, but he gave me the key to room with person already in it. And I have to wait another 30 mins to have my own room ready. The room itself have AC leak, so the water dropped into the floor. The breakfast is just rice with chicken, and the rice itself taste horrible from my personal experience.