AlaCarte Ha Long

You'll be asked to pay the following charges at the property:

• Cleaning fee: VND 200000 per accommodation, per stay (varies based on unit and length of stay)
• A damage deposit of VND 500000 will be collected before check-in.
• Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts debit cards and cash
• Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
• Host has not indicated whether there is a smoke detector on the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

The property will be renovating from April 28 2024 to May 2 2024 (completion date subject to change). The following areas are affected:

• One of the swimming pools
• Business center
• Meeting facilities
• Parking area
• Select guestrooms

During renovations, the apartment will make every effort to minimize noise and disturbance. The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

• Full-service spa
• Hot springs
• Public bath
• Spa tub