Very bad Japanese restaurant in such a nice hotel!
Visited this Japanese restaurant in Veranda Hotel for the first time as we expected it to be very good as Veranda Hotel is such a nice hotel and the other restaurant in the hotel (Wyl’s Kitchen) is just excellent. How wrong we were! This Japanese restaurant was a complete joke! The staff are just weird! Very unhelpful! Negatives: 1. We asked for a baby Chair - the staff told us they don’t have a baby Chair at this restaurant. We told them they have a baby Chair at the restaurant next door. They told us if we want a baby Chair we need to go and ask at the restaurant next door ourselves!!! They would not ask for us. This restaurant is independent of the hotel. Very unhelpful staff!! The managers at this hotel need to do something about this restaurant as this restaurant will put many people off coming to such a nice hotel! 2. Strange staff with no social skills. They are all just weird and unhelpful. 3. Slow service. Our food took forever to come even though it was just us and another table in the restaurant. 4. Full of mosquitos! We all got bitten to death. They don’t provide candles or anything to help with mosquitos. 5. Limited payment options: if you are staying at the hotel you can’t charge it to your room bill as this restaurant is independent of the hotel. We tried to pay using our debit card but we were told they only accept credit card or cash and not debit card!! How strange is that? So you cannot pay with a debit card which has your money ready in the account - it has to be a credit card! So then we had to pay cash as we do not have a credit card. But even when we paid cash they did not have change to give back to us so the cashier ran back in the kitchen to collect small change from all the staff in order to be able to give us our 20,000 Rupiah (£1.20) change back all in small change!!! This restaurant is a complete joke! There was no way we would have left any extra money because of their appalling service. 6. Very bad food. Everything we ordered was very bad. The eggplants were not ripe so they were hard and tasteless. The beef dishes were just full of fat rather than meat. The garlic prawns were just so hard and crispy that we were not able to cut into them. 7. We ordered one Sake by vessel 150mls at 120,000 Rp as stated on the menu. But then we were told they can only give us Sake at 230,000 Rp which is twice the cost so we had to leave it. We tried ordering Sapporo beer instead but it was out of stock! Useless! Positives: 1. Its a very big restaurant with a lot of space so we could easily take our baby pram inside and has step-free access. NO OTHER POSITIVE POINTS. NEVER AGAIN! Such a shame that such a nice hotel has this appalling restaurant with such strange staff.
20 Feb 2018
Good foods but pricey ...
We had dinner here and ordered sushi moriawase, Tsuki No salad (green salad), salmon cheese (we missed this picture), saba shioyaki (grilled mackerel), surume ika ichiya-boshi (grilled squid), and kinoko-butter soup udon (udon with mushrooms). In general, the foods were good, though it was pricey (as in other Japanese full dining places). The portion of udon, particularly, was too big for one person. The service was a bit slow as well. If you have a rather deep pocket, this restaurant could one option.
17 Feb 2018
Great dinner and very fresh sashimi
Had a very good dinner here with large portions . Very good sashimi as well as grilled food, served with very cold beer. Highly recommended.
26 Jan 2018
Jl. Kyai Maja no. 63 Hotel Veranda, Jakarta 12130 Indonesia