Pretty good food
We stopped for dinner after hearing great things about this restaurant and whilst the food was good and the place nice I was a little disappointed after seeing huge delicious prawns out the front only to not be offered to buy them and the prawns I ordered quite small and a little underwhelming. Overall a nice meal but not as nice as I was expecting.
02 Apr 2018
Disappointing end to an anniversary dinner
My wife and I returned to Sanur to celebrate our first wedding anniversary. I know Bali well making regular visits over 40 years. We decided to have a special meal for our commemorative evening but did not want to journey too far. Having dined at Tropical in the past, we thought we would order their special seafood platter advertised prominently in their menu.for Rp699,000++. Visiting around lunchtime, we booked a table and enquired about the platter. We were warned that crab was no presently available and advised they would provide additional prawns. I asked if we could arrange an alternative substitute and was advised to ask later in the day. To make a long story short, we returned for our booking. Another manager looked after us. Again we were advised that crab was not available and provided the suggestion to add more prawns, I pointed out that crab was most likely the more expensive portion of the platter. As prawns were relatively inexpensive, I asked if we could have an additional small/'baby' lobster. This was dismissed. We then started to discuss the options with a third gentleman who suggested we change the small lobster for a bigger lobster at considerable cost. I politely declined his offer on the ground that it was not a fair change. I requested they just provide the platter at the regular cost with their proposed extra prawns. The seafood platter arrived. On the platter, instead of the crab was a larger lobster. I assumed they had made that the alternative. The meal was OK. Not brilliant as seafood is often not cooked with finesse in Bali. Following dinner, we had desserts. When the bill arrived, I was rather disappointed and felt cheated. Although they had charged a less amount of Rp200,000 less for the platter, they added an extra Rp416,500 for the substituted lobster. So the seafood platter at Rp816,500++ left a poor taste in our mouth. I do not hesitate to spend even AUS$120 for a superb meal in Bali at places such as The Pearl (Legian) or The Bridge (Ubud) but resent being conned and ripped off. When I expressed my disappointment, I was placated with being advised that our bill had a discount of 20% -- which on exiting was advertised on their sign to all guests. So all up we paid Rp1,102,794 which would have provided a first rate meal in Bali -- instead we felt slighted. Tropical is to be avoided.
02 Apr 2018
Nice food and service
we are very happy with the menu and service here, we talked to the manager mr, YUDHA who is very polite and friendly in serving us, we hope next year can meet and talk with mr YUDHA.
31 Mar 2018
Tropical Sanur Retaurant
Jl. Cemara no. 48 Semawang Sanur, Denpasar 80227 Indonesia