Good food, lovely setting, very poor service
There were many things to love about this place. The setting is lovely and peaceful and the restaurant is clean and well set. When I arrived, I was met with a warm and inviting greeting. When I ordered, my food came quickly and was quite delicious. I was very pleased. But then there was literally no service after that. I've come to learn that in Bali, wait staff does not come to check on you or see if you want anything additional, like in the US. They also don't bring the bill until you ask for it, which is totally okay. Since learning this, I've just gotten in the habit of motioning for someone when I need something. The problem here was that I was the only person at the restaurant for my of my visit and the staff was in the kitchen the entire time. When they would come out, I would try to get their attention, but they didn't acknowledge me. I really wanted to order dessert, but after about an hour, I finally had to go find someone to tell them I wanted to pay. The gal was in training, so I didn't expect her to be an expert, but she didn't know how to use their computerized system. My server, who had been so friendly at first, came out to help and didn't acknowledge me other than to show me the amount owed. Finally, when they didn't have the correct change, the gal handed me what they did have and said, "Sorry, we don't have the rest." It was a nominal amount that made zero difference to me monetarily, but that is just an unacceptable solution in principle.
17 Feb 2016
Ubud Heaven Sayan Villas Bali’ Main Restrant
Ubud Heaven Sayan Villas Baliのメインレストランです。 主に朝食を提供する場として利用されてますが、ランチ、ディナーメニューも用意されています。 ホテルのレストランとしてはリーズナブルで、メイン料理が４０～６０Kのレンジで提供されています。 通からは専用路で離れていますので、とても静かに食事ができます。
25 Aug 2015
Jl. Banjar Penestanan Kaja, Sayan Ubud Heaven Penestanan, Ubud 80237 Indonesia