Horrible customer service
Food is ok, but staff are extremely pushy for the payment. We were spending our afternoon by the pool and kept ordering drinks under an open tab, however every time they bring us something they ask us to pay and even asked what time we'll be leaving to make sure they can keep an eye on us! This made our time by the pool not as pleasurable as you feel constantly hassled. Me and my wife would not recommend this place and we don't plan on ever coming back.
20 May 2017
Good spot for sunset watching.
This place add more spots for sunset watching in Kuta. The view is magnificent. They offer cheap drink during their happy hours, you can take advantage of it ..While the place is great the restaurant needs development in foods taste and service in general
04 May 2016
Bad point for the property
One of the reasons why I booked Citadines Kuta - their pool and this rooftop bar/restaurant. I was expecting enjoying my coconut drink & pizza overlooking the sea and enjoying the day. Yes, it happened until.. we settled the bill and it took longer time to return the change than usual. We asked for a glass of ice before asking the bill and we didn't receive. The tables were almost full but there's also a lot of staff so this is a unacceptable. We went to the counter to get the change and headed to the room to prepare as we booked our massage. Counted the change in the lift and it's short of 800. Oh well, I know 800 is not that big amount but then where is it? So we went back and asked for it, okay they looked at the receipt and gave me the 'coins'. So ok, we had our dinner at Beras and I craved for an iced coffee so we headed back to this place. Unfortunately they only have chocolate ice cream left so we just got a milkshake. I was at the counter to pay and wait for our takeaway - 1 cup of chocolate milkshake (which is not good and not presentable at all) then, I paid and counting my money beside the cashier. Surprisingly, 800 is missing again! For example it should be 200,800 so I only got the 200,000. Again, not because of the amount but I'm wondering why it happened again? The lady handling the cashier that time seems like she doesn't know how to speak English and her body language shows 'What is this lady still doing here' cause the other staff just ran to me and kept asking what do I want. I am just counting my money & waiting for that milkshake! When I asked for the lacking 800, he THREW THE COINS on top of the money!!!! IT'S VERY RUDE! I kept calm and went to the front desk to ask cause it happened twice so, do they really keep the COINS? as TIP? or what? I asked the front desk and HANDS DOWN to GOGIK for handling it professionally. He said it is not the usual practice but if they don't have the small change or those COINS, they should tell the guest and not just keep it. WELL THAT'S RIGHT! My point was, they have the coins but they purposely kept it until I asked for it. TWICE! Again, it is not the amount but everyone knows Rupiah has a lot of 000 to deal with and tourists will keep count on their money. It's the property's integrity. This restaurant gives the property a bad impression and may cause guests to book to other places.
03 Apr 2016
Sea Sky Dine & Bar
Jl. Pantai Kuta Citadines Kuta Beach Bali, Kuta Indonesia