Not as usual
We are regulars coming to Scratch and this time we were disappointed. We waited over 15 minutes for them to notice us. We ordered the Saigon garlic pasta with and Asian fever salad and for the kids some grilled chicken and white rice. My mom asked for the Saigon to not be spicy at all since one time she took that same dish and it was way too spicy. And at that time the owner offered to make her a new one not spicy. This time she specifically asked for not spicy. It came after 20 minutes and way too spicy. She called upon the waiter. He offered to change but she said no, did not want to wait another 20 minutes.. the chicken for the kids was delicisous and so was the salad. After eating we were done and they didn't want to be bothered to take every thing away from the table nor did they want to be bothered with us asking for something. We did have to bother them and ask for the broken pavlova.... to die for have to say. I love this place but with the owner not there you can tell... the service was bad. The lunch specials are 50k and on our bill it was 75k and she tried to tell me no we didn't take the lunch special. They did however refund me and gave me a new bill with the new price... just be more careful !
12 Oct 2018
The food were pretty a-ok. Pork ribs a bit tough, chicken wings too much battered, the sirloin was in a weird cuts and also not tender, caesar salad too much croutons, spaghetti alfredo was the only dish that's nice.
08 Oct 2018
Staff could not be bothered
Food was great but lazy staff spoilt the evening. No drinks order, no dessert or coffee meni offered. Just left to rot while boy and girl find more interesting in each other than waiting on tables, so I got the bill. When asked they said usually like that.
24 Sep 2018
Jl. Pengubengan Kauh No. 78, Bali, Indonesia