Good sunset, tasty drinks, but not made to feel special
Look, I get it; when places are busy and successful it is easy to lose focus on providing unique and wonderful guest experiences. I feel this focus has slipped a bit at Rock Bar. As a guest of Rimba/ Ayana we are told we get express entry and the best seats. This was NOT our experience. In walking to the first counter at the top of the hill to advise of our room number, we were overtaken by ‘non-guests’. After the slow process of staff writing down the room number and getting some other girl to guide us to the inclinator, the ‘non-guests’ has already made it down to the bar. A few mins later we were also down but then had to go to another counter, repeat our room number for the 3rd time and then we had to wait again for a different person so we could be guided to a seat. As usual with Rock Bar you have no say in where you would like to sit and you have no real understanding as to how the status system of the seating arrangement works. I do know that from this weeks experience, the non-guests that arrived at the same time as us entered before us as had seats that were as good (if not better) than ours. It wouldn’t take much work or focus to really make this place a great overall experience. Currently it’s a great location and great view, but the options of food and drink are a bit restricted (and overpriced), and the total guest experience is a bit compromised.
07 Nov 2018
The iconic Rock Bar allows you to make a reservation if you are a resort guest, so pls do take advantage of this privilege, otherwise you will have to queue with patrons from outside the resort. The best time to be there is from 5-7pm. The view of the cotton candy sunset was breathtaking while we sipped on our drinks. It’s a beautiful place to spend the evening and take some amazing photos. Children are allowed but do be careful of the many steps and narrow pathways.
06 Nov 2018
Must go if in Bali
Went twice view of sunset is spectacular! Our waiters Edi & Ferry were excellent. The location in Ayana Resort & Spa is immaculate.
05 Nov 2018
Jl. Karang Mas Sejahtera, Bali, Indonesia