Good Food But Service Need To Be Improved
One of my favorite restaurants actually. Been a while not coming here, so some menus were updated already. Foods were good as usual, but staff service needed to be improved. Before entering the restaurant, I asked the waitress whether they provided Wifi since my mobile signal was bad, she asked if I would like to order first...gosh LOL I ordered Lasagna Ricotta e Spinachi and my fave tea, Earl Grey Tea. The waiter delivered my tea, put it on the table and then left, no words at all as if I did not sit there. I was kinda speechless. When I was about to enjoy my tea, I poured it and realized that it was not the one I ordered. Then I called the waitress and told her that they gave me the wrong tea. She said nothing and then took the pot with her to check, the second silent service I got. Then she came back, asked me about whom did my order and then said that it was indeed wrong and they wud change it. Hmm okayy... Then my food came and I asked for chili sauce, the waitress came and put it without saying whatever, again.. the lasagna was delizioso though It was pity that the staff friendliness and services were far downgraded as I used to come to this place before, and the previous employees were far far better. Hopefully they can improve that part since it is important to serve customers in good manner and mood.
01 Oct 2017
Beverage came more than 30 minutes
Visited Pizza Express in Kokas for fast breaking with my daughter. Ordering dough ball, salad and 1 kind of pizza . The food came not so long after we placed order. The problem was our beverage. Our order was only mineral water and ice tea. All food already on the table, but no drink ! As time for fast breaking was already in, we start to eat the salad and dough ball. I asked the staff , he promised to check the order. 10 minutes later I called another staff to check , and she checked . Then the beverage came to us, but not our order . Finally our beverage came more than 30 minutes , when we almost finished our food. Food itself was good, as good as other branches. But the service during fast breaking was disappointment.
16 Jun 2017
Was at Jakarta airport and wanted to have lunch, i saw the ad at the entrance of the Pizza express extending 20% for BNI card holders. When i finished lunch and asked for my bill, i gave my BNI card, and surprisingly the waiter told me, No sir the minimum spend should be 250.000 rp before taxes and service. I asked him to get the manager, who told me, that this does not apply for BNI debit cards, only for credit cards... When i asked him to see the T&C if the promotion, he could not show me anything. So i paid, cause i will not spend the day here, but very dissaponting and dishonest, not for the value of the discount, but for the principle.
20 Feb 2017
Mall Kota Kasablanka, Food Society, Lantai Ground, Jl. Casablanca No.88, Jakarta, Indonesia