Great food, not so great service
We went here after reading great reviews. The food was excellent, however everything came out very quickly and in a random order. There was a mix up between tuna tartare and tuna taco and the waiter, rather than apologising kept insisting he was right. Considering how loud the restaurant is with the carry on in the kitchen from the staff he should have just admitted he misheard me. Also like other reviews Gyoza and yakatorti were unavailable at 7.30. The maître de came and asked how everything was and did not even listen to our comments. After requesting the bill three times we finally got it, once again no one seemed to care. For the price the service was disappointing and due to speed of service we were done in an hour. A shame that service could not match the food and create a good experience.
11 Jul 2018
We came here 2 years ago and have raved about it ever since (I even wrote a top notch Trip Advisor Review). We decided to come here again as the food was so delicious last time and the food this time, certainly did not disappoint. The food was delicious and cooked very quickly. Everything else however, was a huge disappointment. Firstly, they couldn't find our 8pm booking that I had made over the net (not that we needed to as the restaurant was quite bare when we entered). The service was mediocre and the chicken teriyaki and gyoza was gone by the time we got there at 8pm (what?? No chicken teriyaki and gyoza in a Japanese restaurant?!😳). Upon speaking to the manager, he informed us that due to the "kids eat for free" program they have between 5pm and 7pm, they had run out of those items. It seems silly that the families that are getting the food for free get what they want to order but the ones that are prepared to pay the money a little bit later, are the ones that miss out! The manager then told me he would give us a complimentary dessert (the manager didn't come near us again for the rest of the night). After paying our bill, we walked outside to wait for a taxi. As we did, the manager came outside to make a phone call. He totally ignored us. He then went back inside 5 mins later and avoided all eye contact with us. I'm not sure if there has been a change in ownership or management over the past 2 yrs but there is definitely a difference in customer service (we weren't even asked if we would like another drink after we finished our first drink). We also noticed a difference in the amount of people in the restaurant. 2 yrs ago, the restaurant was packed to the brim at 8pm where as tonight, everything seemed to be coming to a close with only a few tables of people left by 8.45pm (perhaps an indication of what is happening to this once fine establishment). All in all, Bali now has a surplus of amazing restaurants with top quality food, so choose one of those that has the extra added bonus of great service and a manager that's not too scared to look you in the eye when things aren't up to scratch.
07 Jul 2018
Amazing Japanese food!
We came here for dinner last night and it was amazing! The service was outstanding - the staff were extremely friendly and attentive. The food was really really good! You know those times you eat a dish and you wish you could rewind and eat it again... This was one of those times! The food was fresh, beautifully presented and delicious! I highly recommend the tacos... They were for sure my favourite dish (I'm vegetarian)! My partner loved his sushi dish the best. Make sure you try the passion fruit or mango sake...perfect way to end your meal!
30 Jun 2018
One Eyed Jack
Jl. Pantai Berawa, Denpasar 80361 Indonesia