Downgraded teppanyaki 😖
Was not our first visit to nishimura and were looking forward for a nice family teppanyaki dinner with the kids. At first we were greeted with a solemn chef who just use soya and butter for all of the ingredients we ordered. There was no entertaining cook as the usual in teppanyaki elsewhere and we were disappointed with the taste because everything taste almost the same! The best amongst all was the banana. The others were either greasy tasteless or just salty. When he finished with the banana flambe (the dessert) the chef went off and after the bill he probably realized he missed on the chicken we ordered. They just shoved a box after we received the bill and told us it was chicken teriyaki. We never ordered chicken teriyaki it was suppose to be for teppanyaki. One of us were sick and had no energy to argue. No apology received from the restaurant nor the teppan chef. We still pay for the teppanyaki chicken regardless of the one we actually received. I wrote an email to the hotel regarding the incident , not to get any compensation but to remind the hotel to upgrade their service. I was at least expecting a reply or apology but i did not get a reply up till today. What a pity a hotel such as shangri-la surabaya gave such bad services. The years we have invested and believed in the hotel and its restaurant just got crumble in a night from the treatment we got. Pity ...
06 Mar 2019
Best Teppan in Town!!
Had a great dinner with my wife handled by Chef Azmi and Emi as our waitress. Foods cooked perfectly with love and great service from mbak Emi as usual. Always had a great time here. Highly recommended! Thank you!!
13 Feb 2019
Not really amazed by the food
Honestly I am giving 2.5*. Sushi and Sashimi were not really tasty. In fact we had to fight to eat it. The Yakitori was the best we had. Therefore raw fish I do not recommend to eat hear. Other dishes like Yakitori, Shabu Shabu or Teppanyaki are tasty. All in all it's far behind it's two main competitors. From a high level hotel like Shangri La I am honestly expecting better quality.
29 Jan 2019
Jl. Mayjend. Sungkono, No. 120, Sawahan, Surabaya, Indonesia