Rude/aggressive staff, hair in food, ruined our day
We were really excited to try this place, however upon arrival it took over half an hour to get service, even though we were the ONLY people in the whole place. First dish finally comes out, complete with multiple hairs in the sauce. When we told the waiter he didn't understand why this upset us. Offered no apology or compensation, simply took the meal away and said they could make another and we would have to pay (and wait another 30 minutes). We asked to speak to someone in charge, waited almost 45 minutes, no one came. We went and spoke to the manager/chef. He became extremely aggressive towards us, saying we had put the hairs in our food. We offered reasonable compensation (free drinks, or maybe the meal for free because of all the drama and waiting) however this seemed to infuriate him and he got angrier and began thumping his chest saying we had to pay full. During this time, the second meal came out, which was wrong, so we didn't eat it. When we said we don't feel we should pay for the meals that were wrong/had human hair the staff started yelling at us saying we had to pay, we were in the wrong. Very upsetting made, ruined our day and left us very shaken. After reading some other reviews, it appears the hair issues is not a first.... Be aware.
13 Mar 2018
Classic Penestanan Warung
Made’s is a classic staple Warung of Penestanan, and great for the evenings when the sun is starting to go down. Inexpensive Indonesian food. Love Made- she’s always welcoming and lovely to chat with.
04 Mar 2018
Still the best warning in the district - nasi goreng special is best I have tried anywhere
We have been eating at Made's Warung several times every visit to Bali for over 12 years. The area has had huge changes from being rice-fields with a small warung in the middle of it offering "the best food in town"... slightly tongue in cheek I thought when we first discovered it on a "walk out the back", but the claim was true and still is, even though the area is becoming built out with villas and other places to eat. Highlight for me is the special nasi goreng which comes with 3 chicken satés and an egg on top! Best I have ever eaten. Other highlights are the cap cay, mie goreng, special sandwich, chicken curry, shrimp curry, an extensive list of vegetarian options, and the crowning glory, steamed banana. Motor cycle or walking access only, but well worth the walk. Just try it!
19 Feb 2018
Penestanan Br. Penestanan Kaja, Ubud Indonesia