Great lounge, nice ambience, great music, top notch service!
I guess the title already summarize my experience. Went there yesterday on a lazy sunday for a cozy afternoon tea time. Got not-so-pleasant welcoming experience from the security team at the front gate (maybe that's because I was driving a so-called mobil sejuta umat). My car's back door got slammed, no warm welcome at all, they were starring at me like I am a thief or something, disgusting. Entering the hotel lobby, there was no single hotel staff giving warm greeting or even smile, all just plainly starring at me (I was even all dressed up, I got no idea why they were all so not friendly). I was wondering if this hotel got new management because last time I stayed at this hotel I got extremely different kind of service. Entering the lobby lounge, I really really love the christmas tree plus the giant three bears as decorations, love the ambience, love the live music, and even they only got one waitress at the time I arrived but she was really responsive (sadly I couldn't remember the name). Love every single food they served on the high tea set! Love the hightea set (IDR 198++ includes 1 tea/coffee). Plus they have promotions 20% off on food and non-alcoholic bev for Gold tier of Golden Circle member and 25% off on food and non-alcoholic bev for Jade tier of Golden Circle member until the end of Dec 2017. Will be definitely coming back but I suggest you brief your security team and hotel staff so they can give a more welcoming service as Shangri la is well-known for its top notch hospitality for decades. For the lounge staff, keep up the good work! Will see you again in near future for sure!
17 Dec 2017
First impression it’s a beautiful place, nice decorations (we came at christmas season), very wide and comfy, not too crowded, enough space between table so we can keep our privacy. The waiter is very nice and serve us well ... we came at friday nite... and they have a piano player live . One thing it’s very cold actually lol ... but i have a good experience here ... recommended place to hangout with friends
10 Dec 2017
Good lounge with good coffee
This place is very good for spending time before a wedding, dinner, lunch if I need to wait. Or just stop by to enjoy their coffee. Today I ordered the usual black coffee which came with two butter cookies and a chocolate thins from Krakakoa, maybe it's a promotion. Anyway, good place to sit and have a cup of coffee. Service ia always good here, fast and very friendly.
16 Jan 2017
Kav. 1 Jln. Jendral Sudirman Shangri-La Hotel, Jakarta, Lobby Level, Jakarta 10220 Indonesia