Discrimination if solo attendee
I came to this beautiful place today and have not been disappointed. The infinity pool is delightful and the whole ambience of the jungle fish is great. My only very negative point is that I came alone as my partner was unwell. I was offered a rattan sunbed which initially I took. However it wasn’t in the sun and at age 57 was a little harsh on my bones. I asked to move to a subbed with a soft mattress on it but was refused as I wasn’t in a couple?? The pool attendant stated that I would have to pay for two beds if I wanted a soft sunbed. All the beds including the rattan ones are in pairs. You still pay the same price regard less of where you lay or sit. I feel very discriminated against for coming on my own. The other factor is that at the moment there are loads of free sun beds as it’s quiet. I’m disappointed and intend to speak to the manager. For this reason I can only give three stars. It’s a shame as place is lovely.
12 Nov 2018
Worst disappointment, tasteless food.
If you’re not an in-house guest, prepare to be treated like an annoying bug in someone’s soup. We came to celebrate my husband’s birthday. We came one day in advance to chose the spot for the next day. Even on that day we had issues with the staff, who couldn’t arrange a table for 8 people, although there was plenty of space. In order to guarantee our spot for tomorrow, they demanded us to pay full entrance fee in advance and we have spent 20 mins making sure we have the right corner to relax and celebrate. Just to find out the next day, that everything that we have booked was given to an ‘in-house guest’. They tried lying to us, that they have reserved it first, but when we met the manager at the end of the day, he confirmed that it was a lie. Long story short, they did ABSOLUTELY NOTHING to fix this situation. We didn’t get our tables. They refused to talk to in-house guests about this situation. We we treated like we’re inferior. I was really crying, as we had such high hopes for this place, and the arrogance of the staff made this birthday a very sad and disappointing memory. DO NOT RECOMMEND. NOT GOING BACK EVER.
10 Nov 2018
Hidden gem for delicious food, best of Nature.
I have been regular guest to Jungle Fish restaurant for many years. Everytime was great experience, delicious food, tasty cocktails, wide range of best wines, reasons to come back. Not to mention beautiful setting and natural sorrounding that make me never want to leave. Staffs always pampering all their guest will excellent services. Love Jungle Fish for making experience of Bali an amazing one.
02 Nov 2018
Jl. Raya Sebali, Ubud 80561 Indonesia