Good ambient and great service with friendly staff who serve us during our daughter's birthday. Rizky, the staff who served us did a great job to accommodate our needs. Recommended for a family gathering But today a bit chilly as the wind a bit strong today, so better bring a warm clothes.
05 Jul 2018
Lovely staff but poor standard for the Hilton
I went to the Hilton restaurant for dinner. The menu had a wide range of western options (a shame there were no traditional Indonesian options offered). The staff were incredibly welcoming and the setting beautiful. Unfortunately the options for wine was significantly limited with no sparkling and only a few of the white wines advertised on the menu advertised. Our waiter, Rizky, was very helpful throughout this whole problem! Second problem was the lack of mushrooms so my two friends I was dining with had to change their choices after ordering. The food itself was enjoyable but certainly not the standard I would have hoped for. Overall the staff were delightful but unfortunately the overall experience was not what I'd expect from the a Hilton Hotel restaurant.
30 Jun 2018
Lack of stock, very helpful staff
Rizky, the waiter, was very helpful, friendly and approachable in our evening at the Hilton. The setting by the pool was beautiful and the bread to start was a bonus. Unfortunately, our meal didn't start out right when it turned out they had no sparkling wine - they aren't getting a restock until the beginning of July! We then tried a few other white wines, none of which they had in stock either. It turned out they only had an Australian Sauvignon Blanc, some Chardonnays and some Indonesian wines which we didn't want to risk. Rizky was very sweet and kept bringing options back to us, including letting us try the last of the Viogner that they had, even though it wasn't a full bottle we would be getting. As an apology, he also brought us a free cheese board and extra bread and oil/vinegar. They also had no mushroom in the back - poor for a Hilton as such a staple ingredient - so I had to opt for a different meal which was more expensive than I'd planned. The staff were very apologetic and helpful with offering other options, however I am disappointed in the display from the Hilton itself as a brand and I will not be returning after this, my first taste of a Hilton experience.
30 Jun 2018
Hilton Hotel, Lantai 6, Jl. H.O.S. Tjokroaminoto No. 41-43 , Bandung, Indonesia