Good Food Great Staff
I just poted a review on the resort Sheraton Bali Kuta and spoke about the team that works tah this restaurant. Working in the same industry and having travelled a bit, this team is really top notch. They remembered us by name, what we like for hpt beverages and how we like it. They remembered where we like to sit. There was nothing that they didn't do to ensure our comfort. When Mendoza learned that we were going on a day trip off resort, he came over with a bag of pastries, fruit and water that we could take, without us even asking. Those are the small but significant things, when the needs of the guest is anticipated. Dhia and Angel were also always very accomodating. Really the entire team of servers, every last one greeted us every morning like we were old friends. My hubby is the Food & Beverage Director in another hotel and he had some curiosities and they answered every question and even showed him a few things they do. I can't stress enough how accommodating, polite and friendly this entire team was.
04 Oct 2018
Best Sunday - from Brunch to Sunset!
My 4th time, and it keeps getting better. It was my frens' bday we decided to brunch here. The food was delish as always, ambiance was warm and friendly yet classy but not pretentious!! and of course the staff was just amazing, am not sure if they are trained very well, or they are just very naturally kind and sincere people! really made our day! We were greeted by Agus Mendoza who looked after us from the get go till the end, making sure we were enjoying our time. Showed us around, recommended us with what to try, and he managed to look after every single person tho we were in a loong table! always updated us with Sheraton offer: martini Friday, the roof top bar, etc , just Excellent! Dhika was there too, and he s nothing but kind and so Attentive. then we went up to roof top for happy hour, special thanks to Agus Swarma (sorry i forget the complete name) - the waiter, again very kind and helpful. I cant thank enough Mr Mendoza and Four Points team for making our Sunday very memorable. oh yess, we r coming back!! .
21 Sep 2018
Sheraton could do better!
We had evening buffet in Feast. Although the buffet was quite extensive, it did not have much imagination. Most food was barely warm or was standing there already so long that it got all dry or soggy. The taste was good and service was friendly, but the entire room has zero ambiance. You are eating in a canteen: bright cold white light, rows and rows of tables - most of them empty as they clearly only need this volume when the hotel uses the room for breakfast - half of the tables not even set up. Service friendly but no interaction, no follow up, no clearing tables, etc. Food was OK, but the room killed the entire experience.
30 Aug 2018
Sheraton Bali Kuta Resort, Lantai 1, Jl. Pantai Kuta, Bali, Indonesia