Terrible service

The longest place just to have drink. More than 15 min just for juice. Bar just located 20 meter from the restaurant. Previously waiting more than 20 min just for sprite. What a slooooow service. My house close to this place and we went here many times. Always same problem. Appetiser came after we finish main course. two days ago we order pumpkin soup, and it came with REALLY HARD dinner roll. Just like stone. I think the cook heat that bread many times so its really hard and might lose your teeth if you try to eat it. Few month before i order Spagetti Bolognise and the meat was horrible. It was smell really bad. After the complain and ask if anyone can eat that meal then they didn't charge me. And the garlic bread came more 45 minute after they staff taking the order. 5-10 minutes after we finish our main courses. Wooww that the longest appetizer.. We asked cutleries as the staff just serve the food without prepare the cutleries. May be they expect us to eat with our hands. Staff has no guilty. I think they dont have cutleries station ready at restaurant as we saw and hear they just find the cutleries from the trolly.. I was wondering if that cutleriest already washed in hot water or not. Food teste was ok, it's a matter of management between kitchen and front staff. They need to train the staff better. What a terrible services.. Manager need to brief the staff, teach them which food should serve first. They have no clue of product knowledge.. I dont understand how come 4* hotel have this kind of service.

09 Feb 2017

1 hour wait for food that would've been longer if I hadn't reminded them

Unbelievably horrendous service. I waited 15-20 minutes for drink. Over 1 hour for one dish I ordered. Actually I think they completely forgot about my order because other tables that came after me started getting their food. While the easy excuse they tried to make is they were busy (and they were), I got there when there weren't busy yet. So Branche Restaurant dropped the ball big time. Even with this, only the bartender tried to apologise on behalf of his failed colleagues. Manager was nowhere to be seen. I had to ask to talk to the guy and told him in person that I'm going to report this experience down. When I'm giving 'terrible' rating, I want to tell them to their face. The manager of course went through his routine apology and tried to offer free meal. I couldn't accept it and still write this review with integrity. Now I'm searching the area for alternative places to eat because I can't bring myself to tolerate this situation. I hope other travellers have better luck. This experience also convinced me to book another hotel instead of extending my stay as I originally planned.

14 Jul 2016

Fantastic lunch

We went to Branche for lunch while in Bali in March. Our meals were fantastic and the service was wonderful. Thank you to Agus, Widi, Sukma and Edi for serving us so well and making us feel at home. I am looking forward to having my daughters 18th Birthday party here in May. Would highly recommend Branche to anyone who is visiting Denpasar while in Bali.

10 Apr 2016