THE RESTAURANT SERVED ROTTEN POTATO
at 11th july, we had bussiness lunch in Bakerzin Tunjungan Plaza at 2pm. we need to wait 45 minutes for the food until its served, and when its arrived, one of the dishes that we ordered (medium weight steik), it has rotten potato on it as the picture attached. we asked politely to the staff and staff said she needs to call the manager. when the manager came, he said he needs to called the chef for clarification and the restaurant claimed that it was not rotten potato but it was “FERMENTED” potato. as you may see in the pict that it was already bad potato and the taste also already very bad. at the end nobody wants to responsible with the situation. not to mentioned the situation that we should keep following up again and again for the staff to complete all the order until 1 hour. at the end, we asked for a bill to pay and nobody proceed the transaction since we saw it nobody in the cashier, and we need to keep following up about the bill. finally we can finished transaction of the bill until 30 minutes!! thanks to Bakerzin for the experience. we will never go back and please think twice to come to this restaurant.
11 Jul 2018
The nastiest Bakerzin ever I think
Bakerzin always my fave restaurant in Bandung or Jakarta. Nice ambience and good food (well at least I know what I can say expect to say the least). But in Surabaya, heck... no!! I thought with the brand so well known, they’d have a standard. Ordered a grilled chicken (taste bland, soaked in oil.... look at the pic attached... and who in their right minds put a lettuce on a hot skillet???) Well, at least the baby potatoes still edible. Not even a hot sauce could survive the dish. And got myself a virgin mango mojito. I thought a mojito contains some lime juice, sparkling and mint leaves. All I got was more like Italian Soda. Some industrial flavor mango syrup with basil seed, aloe vera and soda. Not bad, just not a mojito should be....
15 Feb 2018
Been here for their tiramisu and coffee And it taste sooo good Been try their pasta too.....nice food
09 Apr 2017
Bakerzin - Tunjungan Plaza
Tunjungan Plaza 4, Lantai 2, Jl. Jenderal Basuki Rahmat No. 8-12, Surabaya, Indonesia