Bad experience at breakfast
I was stay at vasa for 1 night with my family. The bad experience start when we had breakfast. The staff inform us that child age 6-12 have to pay for breakfast ( not inc the room rate with breakfast ). This matter just inform us when our family already sit down at restaurant for bfst. It makes us dissapointed since no information about this before. When my husband took the siomay to eat suddenly he vommited all the siomay and just realise that the meat inside is still RAW ( mentah ) and after we call the waitress they just say sorry about this and will let the chef know. After she took away the siomay to the chef the waitres not come back to us for any explanation. It such a bad service. And another case in when my boy 8 years take the pancake alone at the pancake service. The staff who stand the pancake station ( named micchele ) just standing and see my boy take a pancake with a little bit difficulty to take the pancake and did not have willingness to help kids. How can the hotel staff is so no helpfull espesially with the kids? All the experience make me no feeling to come back again n stay at Vasa hotel or just eat at 209 restaurant.
03 Jun 2018
Hotel Resto with good price and good food
Resto inside Vasa Hotel Surabaya. Worth to try.. the menu is complete and the food also good. Price? they have promo for it. The food is suitable for all ages. One of my daughter is picky food but she likes to eat there. Recommended resto. The staff also nice.
01 Jun 2018
Great Break-fasting Dinner Selection
Such a good local all you can eat restaurant, considered one of the best in town for me. The taste, value, and selections are all great, the service was also pretty good, also the waitstaffs were friendly and worked efficiently. This restaurant is located in the 2nd floor of the hotel, not too big for a 5 stars hotel regardless, nontheless it can be reached by escalator or elevator which makes it easier for stroller or wheelchair to come by. Just suitable for family or friends with big groups. I had dinner here at the break-fasting event, there were arabian food which I super liked, and the dessert selections also superb. Besides, I still got a 50% discount for that night. Not the best quality for the ingredients but tasted not bad at all.
28 May 2018
209 Dining - Vasa Hotel
Vasa Hotel Surabaya, Lantai Ground, Jl. HR Muhammad No. 31, Surabaya, Indonesia