One Farrer Hotel

Saya sangat menikmati mengalami pengalaman menginap di sini. Kamarnya bersih dan cukup luas. Lokasinya sangat dekat ke MRT dan City Square. Fasilitas kolam air panas dan air dingin memberikan nilai tambah saat menginap di hotel ini. Sangat direkomendasikan.

Hotelnya bersih rapi, view kamar hotel bagus, akses mudah, lokasi strategis serta pelayanan hotel oke & memuaskan.

10/10 pengalaman. Menikmati tinggal secara menyeluruh. Layanan sempurna dari semua staf, terutama Tuan Malek yang bekerja ekstra. Check in cepat. Tempat tidur dan bantal nyaman. Pasti akan kembali!

Kamar overall oke karena ini kamar basic tapi sisirnya kelihatan kotor banget padahal ini sisir baru Fasilitas kolamnya lumayan bagus termasuk in-build jacuzzi. Ada 2 kolam renang tapi saya sarankan pergi ke kolam renang luar ruangan karena airnya tidak terlalu dingin. Namun hal yang paling membuat saya terkesan adalah layanan di lounge dan meja depan terutama Mr Malek di lounge. Anda tidak akan merasa lapar ketika dia di lounge 😂 Terakhir kali untuk berbagi sekarang banyak usaha yang mereka lakukan untuk beberapa item seperti cangkir teh yang tidak akan membakar tangan Anda namun sisirnya terlihat menjijikkan

Layanan luar biasa oleh staf di lounge! Kolam renangnya juga sangat besar dan Anda bisa berenang di sana. Pengalaman hebat secara keseluruhan.

We really enjoyed our stay! We booked a room with sky lounge access, really worth it. Nice food choices and taste great. Mr. Malek at the sky lounge was very attentive and friendly. Pool was big. Location is great, just next to the MRT station and 5 mins walk to City Sauare Mall.

Would definitely want to send my regards and appreciation to the service given for my stay from the 21 to 22nd May 2022. Booked 2 rooms to host an advance birthday celebration. Yet again One Farrer hotel has surprised us with the many gems of customer service. Pre-arrival. Once again, through email communications, Jocelyn from Front Office was very welcoming as usual and arranged everything in order for my arrival's convenience. Really appreciate everything she has done and am thankful! Check-in Kit from reception was efficient in explaining the tight occupancy and invited us to the lounge. Nonetheless, would really like to thank Eugene & Team for providing quality service and service recovery on the small hiccups that happen throughout the stay. Kudos to housekeeping too for their fast response. Lounge. Last but not least, Mr Malek has definitely brought the standards of customer service to the next level, portraying professionalism in his work and ensuring my family was well-taken care of the whole time. We indulged in such treatment that we barely left the lounge and hotel. I still remember at times Malek was extremely polite in serving us which is really another gem in the hotel which serves as an extreme role model to his service and his peers. Thanks, Malek, we will be back! Nonetheless, appreciate the service given and would like to thank the team for the wonderful stay. Thanks!

Room is very modern and clean and “green”-focused. No crowd and check-in process is swift within 10 mins. Served by Sue and Ally. Managed to get an early check-in and they obliged a late check-out of 2pm too. Location is great. Linked to MRT via Exit C and A. Also just 10 mins away from City Square. We enjoyed the stay and Eugene Loke's service at Front Desk just sealed our resolve to be back at the next opportunity.

Nice stay thanks to kind and attentive staff! Positive: Booked Mint room with Club Lounge access. They kindly upgrade to Mint Premier with Singapore Skyline view, slight early check-in and late check-out that allows to enjoy the lounge light lunch. The lounge benefits is breakfast, lunch, and dinner (with cocktails and alcoholic beverages) which even up to 2 children below 12 years old can join. The hotel seem to be generous. Room on 18 floor makes it very convenient to get to go to lounge. Room was clean and convenient. Pool on 6th level is huge with warmer and Jacuzzi and easily can spend quite a lot of time. Location of the hotel is nice to go to mall, or access via MRT. The WoW factor to me was the staff, they are always kind, attentive and helpful. I should say the thing that One Farrer hotel has won my heart was staff service, especially Mr. Malek at lounge and Mr. Vincent at front desk, they go beyond and above to do their best and provide the exclusive feeling! The service of them was steps higher than the hotel amenities itself. Also Jain Ng at lounge and some more staff who I didn't remember their name, majority are attentive and kind. Negative: Unfortunately hotel has some shortcomings in the amenities, perhaps because of the way it was built. For example the room still does not look that much luxury, and most importantly the sound isolation against corridor is very weak! The blue lights surrounding electricity keys keep turning on and off through night, which may disturb some people's sleep. The lounge was small with limited views. The pool in the level 18 is usually cold. The food can be improved in variety to add some premium items at least for lounge as some items quality was so so/not that special. Can see some tourists who do not wear masks even in lifts etc, but no one remind them. Overall, it was a great stay and recommend, especially thanks to the efforts seen by the staff at Front desk and Lounge, however, not to expect so much luxury as hotel amenities is a bit limited. I do hope that hotel can improve on rooms, add some activities (even adding tubes to pool would be very good initiative), and food.

I had the most pleasant stay at One Farrer Hotel thanks to the amazing service by Vincent at the front desk, as well as Joni and Malek in the Skyline Lounge! Lovely room with large windows, and delicious food at the lounge 😋