Savoy Hotel Boracay Newcoast

We celebrate my 10years wedding anniversary, very nice and relaxing place. The staff is very approachable and friendly, delicious foods. Godbless you

Special thanks to Savoy Hotel Boracay for the delightful birthday surprise with the cake, balloons, and a warm birthday message.🥰 Your thoughtful gesture made our stay with Savoy Newcoast Boracay truly memorable and special 😊🕺🏼✨

Kantor depan sangat bagus. Prasmanannya luar biasa dan kamarnya sangat nyaman tetapi yang terpenting, kami menyukai tur matahari terbit gratis, video game, dan pantai pribadi. Tentunya kami akan kembali.

Staf yang ramah dan membantu. Tempat yang bagus untuk tinggal. Pilihan makanan terbatas di sarapan prasmanan.

Ruangan besar. Sarapan juga oke. Pemandangan yang bagus. Pasti akan kembali.

Salah satu tempat yang bagus untuk tinggal di bora, stafnya sangat akomodatif. Tempat itu sangat bersih dan makanannya sangat enak!

I had a very enjoyable stay in the hotel. Surely, I will return.

Worst experience: first time it happen to me. I felt discriminated the day we arrived. The receptionist who assists me, treated me differently to the foreigners in front of me. She was so polite and nice and welcoming to the foreigners and when its my turn she talked to me unprofessionally, she's not even smile or look at me in the eye. The other staff give welcome drinks and cold towel to the group of foreigners but for me and my friend they don't even bother to offer. When we reach to our room the balcony was plenty of cigarette ashes and debris from wall paints and rust from metal grills on the top of the balcony. The cushions of balcony chairs are so dirty and with birds poop. The sofa has stain also the bed sheet, pillow case, and curtains. The floor was not vacuum properly. We call the reception to request slippers and the person who we talked to us don't know the etiquette of answering phone calls. She don't even mention her name and talked to us sarcastically. Most of the staff are not welcoming, not smiling or even greeted you. I talk to the assistant manager, cause I really felt uncomfortable. She was so nice and offer us a new room and free massage. We didn't take the free massage. Our second room has a nice view but the water pressure on the shower not that strong. The toilet bowl you have to press the flush button twice stop it from continuous flushing, and also there is water coming out at the back of the fridge and the first night we slept in that room we woke up in the middle of the night because of the loud noise coming from the AC. Savoy cafe: breakfast just so so. First night we ate dinner on Savoy Cafe and they forgot our mango shake order so we decide to cancel it. Then the next day we order again shake and it takes an hour to deliver in the pool. We need to follow up again because they forget it again. I choose Savoy hotel to relax but it turns out a very stressful stay. I work in Hospitality industry for more than 10 years now. And I check in different hotels already and by far this is the first time I feel uncomfortable and unhappy experience. They should trained there staff. Our first room: 6022. Second room: 6059. The only thing we enjoy is the pool.