Swiss-Garden Hotel & Residences, Genting Highlands

Hotels
Windmill Upon Hills, Gohtong Jaya, Genting Highlands, Pahang, Malaysia, 69000
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About Accommodation

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Swiss-Garden Hotel & Residences, Genting Highlands is a hotel in a good neighborhood, which is located at Gohtong Jaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
2020 Traveloka Hotel Awards Winner: Best Travelers' Experience

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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9.7
/ 10
Mohd F. K. B. M. Z. K.
The hotel is very nice and spacious. Not to mention the room is very clean

Location Info

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Windmill Upon Hills, Gohtong Jaya, Genting Highlands, Pahang, Malaysia, 69000
Lobby Swiss-Garden Hotel & Residences, Genting Highlands
Lobby 2 Swiss-Garden Hotel & Residences, Genting Highlands

Discover More About Swiss-Garden Hotel & Residences, Genting Highlands

Location


Swiss-Garden Hotel & Residences, Genting Highlands is a hotel in a good neighborhood, which is located at Gohtong Jaya.

Not only well positioned, but Swiss-Garden Hotel & Residences, Genting Highlands is also one of hotels near the following Empire Shopping Gallery within 39.99 km and Subang Jaya Station within 39.42 km.

About Swiss-Garden Hotel & Residences, Genting Highlands

Are you a shopaholic? Staying at Swiss-Garden Hotel & Residences, Genting Highlands will surely spoil you for numerous shopping centers nearby.

From business event to corporate gathering, Swiss-Garden Hotel & Residences, Genting Highlands provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Swiss-Garden Hotel & Residences, Genting Highlands, a wonderful accommodation for your family holiday.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Swiss-Garden Hotel & Residences, Genting Highlands exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Swiss-Garden Hotel & Residences, Genting Highlands is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Swiss-Garden Hotel & Residences, Genting Highlands.

All Facilities

Swimming Pool Swiss-Garden Hotel & Residences, Genting Highlands
Swimming Pool
Entertainment Facility Swiss-Garden Hotel & Residences, Genting Highlands
Entertainment Facility
Fitness Center Swiss-Garden Hotel & Residences, Genting Highlands
Fitness Center
Functional Hall Swiss-Garden Hotel & Residences, Genting Highlands
Functional Hall
Common Space Swiss-Garden Hotel & Residences, Genting Highlands
Common Space

Public Facilities

  • Parking
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Money changer
  • Front desk
  • 24-hour Receptionist
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Multilingual staff

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Outdoor heated pool
  • Sauna

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

Food and Drinks

  • Cafe
  • Continental breakfast
  • Dining area

Sports and Recreations

  • Darts
  • Game room
  • Squash

Business Facilities

  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Note: From September 1, 2017 all foreign guests may be levied a Tourism Tax of MYR 10.00 per room/per night. Some of Hotel facilities as below are Close until further notice: 1. Indoor Gym 2. Sauna
In line with the latest directive from the Government, please note that our hotels are now open for staycations or for any other travel purposes, and; our Food & Beverage outlets are allowed to have dine-in guests. To comply with this regulation, all guests checking-in are required to provide proof of full vaccination via the MySejahtera Digital Certification. Guests visiting the hotels are required to scan the MySejahtera QR code at the entrance, prior to entry for contact tracing purposes. We urge that you download the MySejahtera mobile app before your arrival, for your convenience.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Swiss-Garden Hotel & Residences, Genting Highlands?
There are top facilites at Swiss-Garden Hotel & Residences, Genting Highlands such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Garden Hotel & Residences, Genting Highlands?
The standard check-in time at Swiss-Garden Hotel & Residences, Genting Highlands is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Swiss-Garden Hotel & Residences, Genting Highlands provide breakfast?
Yes, Swiss-Garden Hotel & Residences, Genting Highlands provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 586 verified guests reviews
8.3
Impressive
Fantastic
187
Very Good
267
Satisfying
27
Average
105
Poor
0
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Service
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Show Reviews with Photos
bS
budi S.
Holiday
9.7
/ 10
25 Oct 2022
The room was clean and tidy. Staff did an extra miles by allowing us to check in early with a reasonable top up. A pleasant stay 😃
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Budi S.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Budi S.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 3 from Budi S.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 4 from Budi S.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 5 from Budi S.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 6 from Budi S.

8 liked this review

Accommodation's Reply
05 Nov 2022
Dear Mr Budi, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
PJ
Phan J. N.
Holiday
9.7
/ 10
02 Jul 2022
My review about this hotel: pros: great view. Great park. Great for children with huge swimming pool. Great staff. Great menu breakfast. Cons: access to the hotel doesn't have walker track. So if you must go to food court near by, you must walk across in the dark, and no walking track (should be careful).
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Phan J. N.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Phan J. N.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 3 from Phan J. N.

4 liked this review

Accommodation's Reply
04 Jul 2022
Dear Mr/Ms Phan Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guest and are glad you enjoyed you stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
HK
Ho Kian N.
9
/ 10
20 Mar 2022
Room is clean and new. Reception also fast process. Food at restaurant is good and have many choice. Overall is good. But at restaurant, so client is not follow sop, but staffs are keeping quiet.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 3 from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 4 from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 5 from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 6 from Kent H.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 7 from Kent H.
+3
Photos

3 liked this review

Accommodation's Reply
02 Apr 2022
Dear Mr Kent Ho, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Latifah Mohd Nor Duty Manager
R
Rendywono
Holiday
8.5
/ 10
03 Jan 2023
Good place to stay, but sometimes kind of smell not good in the morning, probably because of the trash disposal pick up in front of the hotel.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Rendywono N.

3 liked this review

FF
Fanny F.
Staycation
8.5
/ 10
30 Aug 2022
Swiss garden hotel delivered a high class service with a decent price! Bedroom was super clean and the breakfast was good as well. Just 7 mins to awana and genting premium outlet. Definitely come again
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Fanny F.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Fanny F.

1 liked this review

Accommodation's Reply
07 Sep 2022
Dear Mr Fanny, Thank you for letting us know the highlight of your recent stay at Swiss-Garden Hotel & Residences, Genting Highlands. We appreciate hearing back from our guests and are glad you enjoyed your stay especially with the hospitality service that our team delivered. We hope to see you with us again. Regards, Sufi Ahmad Duty Manager
FS
Filina S. M.
Holiday
6.2
/ 10
26 Apr 2023
Such a bad experience stay here. I'll never stay here again & recommend this hotel to others. After We up and down with two big luggage, looking for our room without any help from bellboy/officer, Reception give us the wrong key which still had guests in that room. And then we back, reception give us another keys without apologize and even he isn't smiling.
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Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Filina S. M.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Filina S. M.

5 liked this review

SR
Siti R. B. I.
Staycation
6.2
/ 10
27 Mar 2022
1. Check in - Line up over an hour for check in room. Need improvement. 2. Staff - Very helpful. Always give the best service. 3. Breakfast - food is good. Comes during a lot of people and again needs to line up to get in. 4. Lift system - It took a long time to wait for the lift. Again line up. 5. Room - The window in the kitchen does not use blackout blinds. So people can see you clearly from outside. 6. Beautiful view.
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Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Siti R. I.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Siti R. I.

3 liked this review

Accommodation's Reply
19 Apr 2022
Dear Ms Siti, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager
DL
Debora L. W. S.
Holiday
6
/ 10
11 Jul 2022
We were expecting a better quality hotel.! Breakfast - food was so so, not much variation, room was quite plain, Please see the pictures and comment I attached. Lucky we only stayed for 1 night. Definetely will find another hotel when we went back to Genting. 5 out of 10!
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Debora L. W.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Debora L. W.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 3 from Debora L. W.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 4 from Debora L. W.

3 liked this review

Accommodation's Reply
14 Jul 2022
Dear Ms Debora, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service shortfall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Sufi Ahmad Senior Front Office Assistant.
SA
Shafiqah A. R.
Staycation
6
/ 10
04 May 2022
We waited for 7 hours before getting our keys. Then there was water problem as well. Bad management.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Shafiqah A. R.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 2 from Shafiqah A. R.
Review photo of Swiss-Garden Hotel & Residences, Genting Highlands 3 from Shafiqah A. R.

5 liked this review

Accommodation's Reply
24 May 2022
Dear Ms Shafiqah, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager
FR
Fadhlir R.
Staycation
5.3
/ 10
06 May 2022
1. Check in process is very slow. Took me about 90 mins just to check in at 7 pm. 2. No towel in the room. Need to take it by yourself at the hotel lobby after the countless unanswered calls to housekeeping. 3. Breakfast is very mild. Don't expect 4/5-star service. More like a 2-star hotel. They were just not ready for a large group of guests. 4. I stayed on the 10th floor. You can see trash, leaves, and dust everywhere on the common floor. However, the room was spacious, and have basic amenities. The view was great and it is nearby to GPO and other local attractions.
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Review photo of Swiss-Garden Hotel & Residences, Genting Highlands from Mohamad F. R.

1 liked this review

Accommodation's Reply
24 May 2022
Dear Mr Muhammad, Thank you for taking the time to provide us with your review regarding your stay with us and we are sorry for the service short fall. Rest assured that the points highlighted have been shared with the relevant department and team for a thorough review. We would appreciate the opportunity to restore your faith with Swiss-Garden Hotel & Residences, Genting Highlands and reconsider visiting us again for a much better experience. Regards, Latifah Mohd Nor Duty Manager
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Exterior 4 Swiss-Garden Hotel & Residences, Genting Highlands

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.