Serela Riau by KAGUM Hotels

Hotels
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Jl. RE Martadinata No. 56, Riau Street, Bandung, Jawa Barat, Indonesia, 40114
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About Accommodation

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Serela Riau by KAGUM Hotels is located in area / city Riau Street. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi

What Guests Say About Their Stay

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Strategic Location (233)
Friendly Staffs (53)
Clean Room (36)
Great Cleanliness (4)
8.5
/ 10
Dinda A. L.
Good service and so happy to stay 4 nights here. Thanks.

Location Info

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Jl. RE Martadinata No. 56, Riau Street, Bandung, Jawa Barat, Indonesia, 40114
Lobby Serela Riau by KAGUM Hotels
Lobby 2 Serela Riau by KAGUM Hotels

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Location


Serela Riau by KAGUM Hotels is located in area / city Riau Street.

The hotel has a very good location, also near the Husein Sastranegara International Airport (BDO), which is only 4.81 km away.

The hotel is located only 6.54 km away from Cimindi Station.

There are plenty of tourist attractions nearby, such as Lucky Square Mall within 2.92 km, and Grafika Cikole Park within 13.76 km.

About Serela Riau by KAGUM Hotels

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Serela Riau by KAGUM Hotels provides a pleasant accommodation for your stay.

From business event to corporate gathering, Serela Riau by KAGUM Hotels provides complete services and facilities that you and your colleagues need.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Serela Riau by KAGUM Hotels.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Serela Riau by KAGUM Hotels exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Serela Riau by KAGUM Hotels is the right place to stay.

All Facilities

Entertainment Facility Serela Riau by KAGUM Hotels
Entertainment Facility
Functional Hall Serela Riau by KAGUM Hotels
Functional Hall
Common Space Serela Riau by KAGUM Hotels
Common Space
Lobby Serela Riau by KAGUM Hotels
Lobby
Exterior Serela Riau by KAGUM Hotels
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Family room
  • Non-smoking room
  • Smoking area

Hotel Services

  • Concierge
  • 24-hour security
  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

Business Facilities

  • Business center
  • Meeting facilities
  • Projector

Food and Drinks

  • Bar
  • Breakfast

Things to Do

  • Massage
  • Spa

Connectivity

  • LAN Internet
  • Free WiFi

Transportation

  • Valet parking

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Please bring your voucher and valid ID upon check in Check in Time on 02.00 PM

Additional Policy

Please bring your voucher and valid ID upon check in
Check in Time on 02.00 PM

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Serela Riau by KAGUM Hotels?
There are top facilites at Serela Riau by KAGUM Hotels such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Serela Riau by KAGUM Hotels?
The standard check-in time at Serela Riau by KAGUM Hotels is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Serela Riau by KAGUM Hotels provide breakfast?
Yes, Serela Riau by KAGUM Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 4,742 verified guests reviews
7.9
Convenient
Fantastic
827
Very Good
2,418
Satisfying
464
Average
1,033
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
strategic location (233)
friendly staffs (53)
clean room (36)
great cleanliness (4)
tasty breakfast (15)
comfortable room (2)
great room (2)
tasty food (34)
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Rahma I. P.
Holiday
8.5
/ 10
02 May 2022
Interesting family vacation with this hotel. There is a 24 hour mini market.
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Review photo of Serela Riau by KAGUM Hotels from Krishna P.

9 liked this review

El Cris
6.4
/ 10
01 Jan 2023
Was given a less clean room so I was forced to upgrade to a new room
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Review photo of Serela Riau by KAGUM Hotels from Eldrian E.
Review photo of Serela Riau by KAGUM Hotels 2 from Eldrian E.
Review photo of Serela Riau by KAGUM Hotels 3 from Eldrian E.
Review photo of Serela Riau by KAGUM Hotels 4 from Eldrian E.

5 liked this review

SB
Semua B.
6.1
/ 10
18 Nov 2023
We had booked 3 days in advance. And we arrived at 4 in the afternoon, but waited 1 hour because the room was not ready. Asked several times, it is still being checked. It should be if. If you know it's been ordered, you should have already prepared it. We ordered via the application so we paid beforehand. God willing, I won't come back here again. Not recommended.
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Review photo of Serela Riau by KAGUM Hotels from Bagus A. L.

7 liked this review

Accommodation's Reply
29 Nov 2023
Warmest Greetings from Serela Riau Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it won't happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Serela Riau Bandung Hotel in the near future. Best Regards. Rezha a rahmawan. Hotel Manager.
IN
Isma N. A.
Staycation
6.1
/ 10
15 May 2022
Seriously? Star 3 I got this room? With this facility and exterior like this? Isn't this the owner doesn't have the desire to renew the exterior? Even though the employees are friendly.
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Review photo of Serela Riau by KAGUM Hotels from Isma N. A.
Review photo of Serela Riau by KAGUM Hotels 2 from Isma N. A.
Review photo of Serela Riau by KAGUM Hotels 3 from Isma N. A.
Review photo of Serela Riau by KAGUM Hotels 4 from Isma N. A.
Review photo of Serela Riau by KAGUM Hotels 5 from Isma N. A.
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Review photo of Serela Riau by KAGUM Hotels 7 from Isma N. A.
+4
Photos

3 liked this review

YA
Yuni A.
6
/ 10
30 Jul 2022
The room is dusty, the sheets are dirty, dirty towels are not as expected, parking is also not really difficult.
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Review photo of Serela Riau by KAGUM Hotels from Yuni A.
Review photo of Serela Riau by KAGUM Hotels 2 from Yuni A.

2 liked this review

Robert S.
5.7
/ 10
26 Jun 2023
Hotel rooms need a lot of repair and cleanliness to be improved. Because my experience was not good when I stayed 2 nights here yesterday. The sink was clogged, the sheets were really dirty so they immediately called room service and a technician when they first checked in. The room smells musty and not fresh. As soon as I wanted to sleep, the air conditioner leaked, it was quite noisy, the dripping water was immediately collected using a trash can because I was too lazy to call the technician again. Access to the card keeps getting errors so it's really hard to open the room, I've been informed by the receptionist but he said it often happens. The parking lot is so full that the car has to park on the side of the Riau road.
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Review photo of Serela Riau by KAGUM Hotels from Robert S.
Review photo of Serela Riau by KAGUM Hotels 2 from Robert S.
Review photo of Serela Riau by KAGUM Hotels 3 from Robert S.
Review photo of Serela Riau by KAGUM Hotels 4 from Robert S.

3 liked this review

Accommodation's Reply
04 Jul 2023
Warmest Greetings from Serela Riau Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it won't happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Serela Riau Bandung Hotel in the near future. Best Regards. Rezha a rahmawan. Hotel Manager.
Ll
Lenny l.
Holiday
5.4
/ 10
30 Jul 2022
Early arrival, the parking lot was full and had to be offered parallel to stay the car key, finally the child who checked in I waited in the car. Check-in got 621. After taking the key and going to the room the key couldn't be used so going down again to the FO finally the key could be used to open the door. As soon as you enter the room. Upstairs (the room has 2 floors) the bed is not ready with sheets and pillowcases and pillows below (unfortunately my son didn't take a photo), finally checked in, put our things out to look for food, and returned to the hotel, parked and there was no parking space and was offered a key deposit and I refused and after insisting that I was finally given a parking space, it turned out that the same room key could not be used so I had to go back down to the FO, finally with the FO officer it was delivered and can be used. Entering the room, see that the sheets are not white, the towels are not white either, the wardrobe is also damaged (photo attached) In total, it is very disappointing. Even though this is our first vacation after the Covid-19 pandemic has subsided. And we are very disappointed.
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Review photo of Serela Riau by KAGUM Hotels from Lenny L.
Review photo of Serela Riau by KAGUM Hotels 2 from Lenny L.
Review photo of Serela Riau by KAGUM Hotels 3 from Lenny L.
Review photo of Serela Riau by KAGUM Hotels 4 from Lenny L.
Review photo of Serela Riau by KAGUM Hotels 5 from Lenny L.
Review photo of Serela Riau by KAGUM Hotels 6 from Lenny L.

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DI
Dessy I.
Holiday
5.2
/ 10
06 May 2022
The staff is not helpful, the bathroom is dirty & smelly, in the morning I want to take a shower the water is dead & dirty. We have complained directly to the frontliner of the hotel. Hotel bathroom facilities are not as good as public toilets out there. Sad to stay here.
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Review photo of Serela Riau by KAGUM Hotels from Dessy I.
Review photo of Serela Riau by KAGUM Hotels 2 from Dessy I.

3 liked this review

ml
mario l.
Holiday
6.1
/ 10
25 Dec 2023
Tidak disediakan tissue di kamar, handuk tidak menyerap air sama sekali, disediakan sabun batang untuk mandi, tembok bahan gipsum/ sejenis sehingga suara luar sangat terdengar. Kapasitas parkir tidak memadai, setiap mau parkir harus titip kunci mobil. Suara AC sangat berisik. Pencahayaan kamar sangat terang dan silau.
Review photo of Serela Riau by KAGUM Hotels from Mario L.
Review photo of Serela Riau by KAGUM Hotels 2 from Mario L.
Review photo of Serela Riau by KAGUM Hotels 3 from Mario L.
Review photo of Serela Riau by KAGUM Hotels 4 from Mario L.
Review photo of Serela Riau by KAGUM Hotels 5 from Mario L.
Review photo of Serela Riau by KAGUM Hotels 6 from Mario L.

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Accommodation's Reply
05 Jan 2024
Warmest Greetings from Serela Riau Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it won't happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Serela Riau Bandung Hotel in the near future. Best Regards. Rezha a rahmawan. Hotel Manager.
p
prayudhi
6.1
/ 10
30 Jun 2023
Tidak puas menginap di Serela, mohon di tindak lanjuti keluhan saya.
Review photo of Serela Riau by KAGUM Hotels from Prayudhi A.
Review photo of Serela Riau by KAGUM Hotels 2 from Prayudhi A.
Review photo of Serela Riau by KAGUM Hotels 3 from Prayudhi A.
Review photo of Serela Riau by KAGUM Hotels 4 from Prayudhi A.

6 liked this review

Accommodation's Reply
05 Jul 2023
Warmest Greetings from Serela Riau Bandung, First of all, on behalf of Myself and Management please accept my big apologize for the inconvenient that occur during your stay, and we already took immediate action regarding these metters so that it won't happen again in the future. Thank your for your critical input and it is highly appreciated and make us to be able to improve our Hotel performances quality to be better. And it would be an honor to welcome you back to Serela Riau Bandung Hotel in the near future. Best Regards. Rezha a rahmawan. Hotel Manager.
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Exterior 4 Serela Riau by KAGUM Hotels

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