Help Center - Hotels

Hotel Receptionist Couldn’t Find My Booking

How to Get My Hotel Voucher and Receipt on the Traveloka App

How to Resend My E-ticket and Voucher

I have successfully obtained my voucher. How can I use it to check in at the hotel?

How to Resend My E-voucher

Hotel Voucher Not Received

Can I use promo coupons to book Pay upon Check-in rooms?

I’ve made a payment, but the accommodation charged me with some additional fees to my credit card. What should I do?

I forgot to bring the credit card that I used to make my reservation. Is this OK?

How to Cancel and Get a Refund for My Hotel Booking

Where to Request Refund for Hotel Booking

How to Reschedule My Hotel Booking

How to check refund status

Why can't I find the option to reschedule my booking?

Can I transfer my accommodation booking to someone else? If I cancel my trip, can that person use the booking?

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

I’ve booked a Pay upon Check-in room and would like to cancel it. If there’s any cancellation fee imposed, how do I pay for it?

What are the available payment methods to pay for Easy Reschedule?

Rescheduling Your Booking

Checking Your Booking Status

Hotel Rescheduling Fees

How to Reschedule a Non-refundable Hotel Booking

How do I reschedule my booking?

What is Hotel Easy Reschedule?

How to Reschedule Hotel Reservation Due to Wrong Booking

If the price of the new booking is lower than my original booking, how long will it take to process a refund?

Does Easy Reschedule incur any charges?

Why can't I find the Easy Reschedule feature in My Booking?