As a world-class airline, Vietnam Airlines owns the latest models of high-standard Boeing and Airbus aircraft. Part of SkyTeam, the global airline alliance, Vietnam Airlines has been awarded the IATA Operational Safety Audit (IOSA) and the SkyTrax 4-Star Airlines certificate. With three seat classes, Vietnam Airlines is ready to take its passengers to 21 domestic and 28 international destinations.
With comfort in mind, the airline’s Economy Class offers comfortable seats with a 32-inch pitch. Each seat can recline up to 6 inches and comes with basic needs, such as a pillow, a blanket, and premium toiletries. In-flight entertainment is provided on the screen in front of them. Passengers are also welcomed to request for other amenities such as eye-masks and “Don’t disturb me” or “Wake me up for meal” stickers.
Passengers in the Economy Class can enjoy a variety of meal ranging from soup and baked rolls, to fried fish and braised beef. Vietnam Airlines also caters to passengers’ dietary restrictions, offering vegetarian, kids, and health-related meals among others. Passengers needing this special menu must order their meal at least 24 hours before the flight.
Vietnam Airlines’ Premium Economy Class is equipped with a comfortable seat with a pitch between 38 to 42 inches which reclines from 7 to 8 inches. The seats come with private reading lights, large overhead compartment for storage, and various in-flight entertainment. Premium Economy Class passengers are provided with extra on-ground services, such as assistance when selecting their seats, priority in baggage handling, priority during check-in, and priority in boarding the flight.
During the flight, Premium Economy Class offers a complete menu from main courses like stir-fry meat with vegetables and rice, to simple desserts like biscuits, chocolate cake, fruits, and bread. Besides the meals, passengers can also enjoy different selections of snacks, such as sandwiches, cup-noodles, and bread, and a variety of beverages.
Business Class provides priority ground services such as check-in at the Business counter, priority baggage handling, and access to the Lotus Lounge before the flight. During the flight, passengers will get to enjoy a special modern seat that can be converted into a comfortable bed. Passengers can also keep themselves entertained with a variety of music, interactive games, updated movie list, in-house magazines (Heritage and Heritage Fashion), and daily newspaper.
Flying Business Class is not complete before enjoying its delicious cuisines. One of its top picks is Phở Bò, a beef noodle soup bowl garnished with fragrant herbs—a Vietnamese delicacy. Business Class passengers can also pair their meal with a variety of wines handpicked by the airline’s top sommeliers.
The frequent flyer program offered by Vietnam Airlines, Lotusmiles, allows its members to enjoy their earned miles and flights on special treatments. Miles can be earned by flying with Vietnam Airlines or other airline partners within the SkyTeam alliance. Lotusmiles is divided into such tiers as Platinum, Gold, Titanium, and Silver. To become a Lotusmiles member, passengers just need to register through Vietnam Airline’s official website. Any passenger aged 2 years and above will be listed and provided with a permanent membership number.
One of the benefits of being a Lotusmiles Platinum or Gold member is direct access to the Lotus Lounge. Lotus Lounge is specifically designed for Business Class and SkyTeam Elite members. Located in Noi Bai International Airport, Hanoi, the lounge is a nice place for passengers to relax and enjoy several facilities, such as internet connection, shower room, vending machine, and food and beverage bar. These facilities are prepared to make passengers feel like home while waiting for their flight.
In March 2015, Vietnam Airlines introduced its new flight attendant uniform with two different colors: yellow for Business Class and light blue for Economy Class. The uniform is a redesigned traditional Vietnamese clothes—an attractive tunic worn over silky white trousers named Ao Dai. The long slit on both sides of the garment makes it comfortable to wear, making it easier for the flight attendants to move around the cabin as they tend to the passengers’ needs.
Please find the check-in time for all Vietnam Airlines flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
2 hours before departure
Online check-in is also available for Vietnam Airlines flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Vietnam Airlines Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Vietnam Airlines Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Vietnam Airlines directly to reschedule.
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