Silk Air

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Departure City
...
Destination
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Round-Trip?
Departure Date
23 July 2019
Passenger
1 Adult
Seat Class
Economy

SilkAir: An Introduction

SilkAir, a subsidiary of Singapore Airlines, is an exclusively regional airline serving Asian and Australian markets. With a network that extends across 15 countries and with more than 20 years of experience, SilkAir provides passengers with excellent hospitality and great comfort on both its economy class and business class.

SilkAir Seat Class

Economy Class

The SilkAir Economy Class is equipped with ergonomic seats complete with spacious legroom and adjustable headrests for extra comfort. Passengers in the mood for some entertainment may enjoy Silkwinds, the airline’s award-winning in-flight magazine, or SilkAir Studio, an in-flight entertainment system offering dozens of movies, TV programs and music. SilkAir Studio can be downloaded to the passengers’ devices, thanks to the in-flight WiFi connection, but in-flight downloading is only available on Android.

In-flight Meal

One of SilkAir’s signature dishes is Singaporean nasi lemak served with grilled fish cake, fried chicken and anchovies, and completed with spicy sambal. However, passengers who prefer Western cuisines can try SilkAir’s healthy salmon steak served with carrot and beans, and topped with mushroom sauce. Moreover, SilkAir is also prepared to accommodate passengers with special dietary restrictions.

Business Class

All seats in SilkAir’s Business Class are equipped with a partition, a table-like piece between two chairs to give extra space. SilkAir also provides a pillow and a blanket, as well as an adjustable armrest for more comfortable sitting. Each chair in Business Class is 39-inch wide and covered with stylish leather. Passengers will also be pampered by a personalized service from the cabin crew, who will cater to their every need during the flight. Business Class passengers will also get to experience in-flight entertainment, made more enjoyable with tablet devices offered exclusively for them, available on flights with a duration of two hours or longer.

In-flight Meal

Business Class passengers receive the utmost priority in various areas including meals. SilkAir caters to a wide range of dietary preferences, serving low-fat, sugar-free and low-calorie meals, as well as nut-free, non-seafood, and low-lactose meals. The airline also serves food for passengers with diabetes.

SilkAir Privilege Programs

KrisFlyer

KrisFlyer members will earn miles every time they fly with not only SilkAir but also its more than 30 airline partners. They will also earn miles each time they conduct transaction with more than 170 non-airline partners around the globe. Every S$1 spent using the KrisFlyer membership card will be rewarded with 1.5 miles. KrisFlyer members can stay in a hotel, rent a car, shop with a credit card, or make an international call without complication, all while getting bonuses and discounts. Members also get to shop at SilkAir’s store partners, mostly known as KrisShop, and enjoy KrisFlyer Spree, Singapore Airline’s online mall where passengers can find more than 2,000 brands from around the world.

SilkAir Fleet

Airbus A319-100

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Airbus A320-200

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 40 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

Boeing 737-800

Seat class:

  • Economy
  • Business

Seat layout:

  • 3-3 (Economy)
  • 2-2 (Business)

Seat pitch:

  • 30 inches (Economy)
  • 34 inches (Business)

In-flight entertainment:

Available


WiFi:

Not Available


Power/USB port:

Available

SilkAir In-flight Crew

SilkAir’s flight attendant uniform is designed in two colors: aqua blue for the junior crew and red plum for the senior crew. Both kinds are paired with a dark blue skirt, reflecting its ties with its parent company. The combination of dark and light colors exudes a youthful energy among the crew members. The uniform also features an asymmetric neck cut with a large bow on the right shoulder, giving the outfit its modern yet classic stylish look. A seagull georgette bow pin personifies the airline’s logo in a feminine way.

SilkAir Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants younger than 7 days old are not recommended to fly.
  • Infants are allowed onboard, as long as they are accompanied by an adult (parent or guardian) aged at least 18 years old.
  • Infant passengers are required to wear a seatbelt specifically designed for infants.
  • If an adult passenger is flying with two infants or more, SilkAir will provide a special service to assist their needs.

Child Passenger Policy (2-12 Years Old)

  • Children aged 12 years old or younger must travel with an adult (parent or guardian) aged at least 18 years old. The guardian must make sure that the child’s safety seat complies with FAA standards.
  • Children aged 5 to 12 years old are allowed to travel without a companion under the following conditions:
    • The parent/guardian must download the “Unaccompanied Minor Handling Form” during booking.
    • The parent/guardian must inform the airline if the passengers require the Unaccompanied Minor service.
    • Children aged 12 to 18 years old requiring the Unaccompanied Minor service will be charged an extra cost.

Pregnant Passenger Policy

  • Pregnant passengers should consult with their gynecologist and oncologist before flying.
  • Passengers beyond 36 weeks of pregnancy (single pregnancy) or beyond 32 weeks of pregnancy (multiple pregnancies) are not allowed onboard.
  • Passengers beyond their 28 weeks of pregnancy are required to provide a medical certificate during check-in, which states their fitness to fly, age of pregnancy, and expected date of delivery. The certificate should be issued within 10 days prior to departure.

Disabled Passenger Policy

  • Passengers with a medical condition should provide a medical certificate from a doctor, stating that they are allowed to fly.
  • Passengers with assistive aid should make a booking at least three days prior to departure and inform the airline about their condition and special needs. The aid will not be counted as baggage.
  • Passengers traveling in a group of 10 people using wheelchairs are required to notify the airline at least 48 hours prior to departure to arrange for services.
  • Deaf, blind, and disabled passengers are allowed to bring a service dog into the cabin if the cabin is not fully booked and the seat row is not occupied by other passengers. The service dog must be well trained, and this must be proven by a certificate and an identification card.
  • Passengers bringing the trained dog must notify SilkAir at least three days prior to departure to make the necessary arrangements. The service dog will be considered as unchecked baggage and will be allowed onboard without additional charge. Disabled passengers traveling with the service dog must provide all the necessary equipment, including the muzzle, moisture absorbent mats, and others.
  • Passengers with other special medical conditions with no aid equipment will be assisted by SilkAir.
  • SilkAir will provide a stretcher with extra cost for passengers who need to be in a reclined position during the flight, provided that they have informed the airline of their condition during booking. The passenger must also be accompanied by a licensed guardian.
  • SilkAir also provides Supplementary Oxygen Kit (SOK) onboard.

SilkAir Check-in Time

Please find the check-in time for all SilkAir flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

2 hours before departure

40 minutes before departure

SilkAir Online Check-in

Online check-in is also available for SilkAir flights. Please follow the steps below.

  1. Go to SilkAir web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

SilkAir Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit SilkAir Refund Policy for a complete information on refund.

SilkAir Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to SilkAir Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact SilkAir directly to reschedule.

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