Scoot

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Departure City
...
Destination
...
Round-Trip?
Departure Date
20 Mei 2019
Passenger
1 Adult
Seat Class
Economy

Scoot: An Introduction

Scoot is a low-cost long-haul airline based in Singapore and is also a part of Value Alliance. Operating flights to 60 destinations in 17 countries around the world, Scoot offered two types of cabin classes, which are Economy Class and ScootBiz Class. Scoot has been awarded as World’s Best Low-Cost Airline by Skytrax.

Scoot Seat Class

Economy Class

With a fleet consisting of Airbus 320s and Boeing 787 Dreamliners, Scoot provides a spacious cabin to ensure passenger comfort, even in longer flights. In the Economy Class cabin, each Standard Seat is 18-inch wide and has a pitch of 31 inches (Boeing 787 Dreamliner) or 20,5-inch wide with a pitch of 28 inches (Airbus 320). Passengers can also upgrade to Super Seats, which provide 30% more legroom. In addition, internet access is also available so passengers can stay connected during the flight.

In-flight Meal

No need to feel hungry during the flight because Scoot provides a selection of high-quality meals to pick from, ranging from hot meals, light meals, and long-haul meal bundles. Meals can be ordered before or during the flight, except for Scoot’s premium selection meals, which must be pre-ordered.

ScootBiz Class

Passengers who want to travel with an enhanced flying experience, yet still enjoy a competitive price, Scoot also provides a business class service known as ScootBiz. Each seat is 22-inch wide with a 38-inch legroom, complete with fully adjustable headrests and leg rests. The seat is also equipped with an in-seat power facility to keep passenger’s gadget charged throughout the flight. On top of that, passengers can also enjoy an in-flight entertainment via ScooTV.

In-flight Meal

Each ScootBiz Class passenger will get free premium meals during the flight. Premium selections come with a deluxe meal, two deluxe sides, and a drink. Menus vary depending on the flight destination, but each is cooked using only the finest ingredients.

Scoot Privilege Programs

KrisFlyer

To reward its loyal passengers, Scoot teams up with KrisFlyer, Singapore Airline’s frequent flyer program, to make flying with Scoot an even more rewarding experience. As a KrisFlyer member, passengers can earn miles when flying with over 30 partner airlines including Singapore Airlines and SilkAir, as well as when using services from over 170 world-class partners that include credit cards, hotels, travel services, and retail. Passengers can redeem their miles for Scoot travel vouchers, which can be used to purchase flight tickets or add-on services.

Airport Lounge

Scoot provides an airport lounge facility, which can be accessed by purchasing Scoot-in-Style–Scoot’s package of premium privileges. Aimed to provide passengers with more comfort, passengers can kick back and enjoy scrumptious snacks, refreshing beverages, shower facilities, and other facilities on Scoot’s lush departure lounges. Scoot’s airport lounge is located at SATS Premier Lounge Departure Transit Hall, Level 3, Terminal 2, Changi Airport.

Scoot Fleet

Airbus A320

Seat class:

  • Economy

Seat layout:

  • 3-3 (Economy)

Seat pitch:

  • 28 inches (Economy)

In-flight entertainment:

Not Available


WiFi:

Not Available


Power/USB port:

Not Available (select seats)

Boeing 787 Dreamliners

Seat class:

  • Economy
  • ScootBiz

Seat layout:

  • 3-3-3 (Economy)
  • 2-3-2 (ScootBiz)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (ScootBiz)

In-flight entertainment:

Not Available


WiFi:

Available


Power/USB port:

Not Available (select seats)

Scoot In-flight Crew

Following the merger of Scoot with Tigerair, a new flight attendant uniform was released. The new design bears a refreshing, yet distinctive signature looks, with black and yellow as the two main colors. The female flight attendants uniform provides a flattering silhouette through the asymmetric dress design and higher waistline. Meanwhile, the male flight attendants wear a collared shirt with yellow highlights on the shoulders and arms, as well as on the shirt’s buttons.

Scoot Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants must be at least eight (8) days old to be allowed on board.
  • Infants must travel with an accompanying adult who is at least 18 years old.
  • Unless a seat is purchased for the infant, infants must be held on the adult’s lap for the duration of the flight. Infant seat belts are available.
  • Scoot currently does not allow, nor provide, bassinets on board.
  • Infants are permitted to use FAA-approved safety seats. However, Scoot currently does not provide safety seats on board.
  • Child safety seats cannot be installed on seats located at the at the emergency exit area.
  • For safety reasons, only forward-facing child safety seats are permitted.
  • Passengers traveling with an infant and departing from Singapore are allowed to bring sufficient quantity of breast milk or baby food, which will be counted towards the cabin baggage allowance.
  • Passengers traveling with an infant are allowed to carry a foldable lightweight stroller, as long as it follows Scoot’s safety requirements. The stroller must be securely packed and must not be opened and used in the cabin at all times.
  • With the exception of FAA-approved child safety seat and foldable lightweight stroller, equipments such as bassinets, stroller, and car seats are not allowed in the cabin.

Child Passenger Policy (2-11 Years Old)

  • Children below three (3) years old are permitted to use FAA-approved safety seats. However, Scoot currently does not provide safety seats on board.
  • Child safety seats cannot be installed on seats located at the at the emergency exit area.
  • For safety reasons, only forward-facing child safety seats are permitted.
  • Passengers traveling with children are allowed to carry a foldable lightweight stroller, as long as it follows Scoot’s safety requirements. The stroller must be securely packed and must not be opened and used in the cabin at all times.
  • With the exception of FAA-approved child safety seat and foldable lightweight stroller, equipments such as bassinets, stroller, and car seats are not allowed in the cabin.
  • Scoot does not allow children or teenagers below 18 years old to travel without a supervising adult.

Pregnant Passenger Policy

  • Pregnant passengers are allowed to travel with Scoot.
  • Passengers with no complications in their pregnancy are allowed to travel up to the 36th week of their pregnancy (single pregnancy), or up to the 32nd week for multiple pregnancies.
  • Pregnant passengers are required to provide a medical certificate confirming their fitness for travel, which must be submitted at least 14 days before departure.

Disabled Passenger Policy

  • Passengers with disabilities, visual or hearing impairments, or passengers requiring special assistance are required to notify Scoot regarding their condition through the airline’s call center, at least 48 hours before departure.
  • Passengers requiring special assistance may be required to travel with an accompanying passenger.
  • Wheelchair and walkers, with the exception of foldable walkers, are not allowed in the cabin and must be check as checked baggage.
  • Scoot provides wheelchair assistance to and from the aircraft, with an extra charge. However, Scoot does not provide the wheelchair.
  • Passengers with hearing impairments are allowed to bring a service or hearing assistance dog on board, which must be reported during booking or at least 48 hours before departure through Scoot’s call center.
  • For safety reasons, Scoot only allows a maximum of two (2) assistance animals on each flight.
  • Passengers are allowed to bring FAA-approved portable oxygen concentrators (POC), as long as they fit into the space beneath passenger seats and meet Scoot’s safety requirements.

Scoot Check-in Time

Please find the check-in time for all Scoot flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

3 hours before departure

1 hour before departure

Scoot Online Check-in

Online check-in is also available for Scoot flights. Please follow the steps below.

  1. Go to Scoot web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Scoot Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Scoot Refund Policy for a complete information on refund.

Scoot Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Scoot Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Scoot directly to reschedule.

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