Lufthansa

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Departure City
...
Destination
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Round-Trip?
Departure Date
23 September 2019
Passenger
1 Adult
Seat Class
Economy

Lufthansa: An Introduction

Lufthansa is an airline based in Germany and one of the founders of Star Alliance. Based on the number of passengers carried, Lufthansa ranked as the fifth biggest airline in Europe. Lufthansa currently offers flight services to 18 domestic destinations and 193 international destinations in 81 countries across Africa, America, Asia, and Europe. Lufthansa offers four types of seat class, which are Economy Class, Premium Economy Class, Business Class, and First Class.

Lufthansa Seat Class

Economy Class

Facilities offered in Lufthansa’s Economy Class vary depending on the flight distance. While passengers on a short-haul flight will feel comfortable with seats that provide a spacious legroom, passengers on a long-haul flight can relax even more with the 40-cm wide seats equipped with an adjustable headrest. In addition, passengers on a long-haul flight can enjoy the in-flight entertainment facility offered, with contents varying from the latest movies, international radio channels, and special TV programs.

In-flight Meal

In-flight meals in the Economy Class vary depending on the flight route, ranging from snack, sandwiches, to main dining menu. Lufthansa also provides special menus for children and passengers who prefer a more nutritious meal.

Premium Economy Class

Lufthansa offers more spacious and comfortable seats in its Premium Economy Class cabin, with a generous amount of legroom, footrest, and additional storage space. Designed exclusively for Lufthansa Premium Economy Class, these seats offer up to 50% more space on all sides. Passengers can also experience an extensive in-flight entertainment system through an 11-inch or 12-inch screen in each seat, complete with a detachable remote control and power outlet. In addition, Lufthansa also provides a travel kit at each seat to help passengers arrive at their destination feeling refreshed.

In-flight Meal

Passengers will be greeted on board with a fruity welcome drink. Meanwhile, during the flight, passengers can choose from the menu, which features delicacies from Central Europe to the Far East, and enjoy their meal served on fine China tableware.

Business Class

Whether traveling for business or leisure, Lufthansa Business Class offers passengers the perfect ambiance on board, providing a sense of privacy and plenty of space to work or relax. On short-haul and medium-haul flights, the middle seat is always kept empty to provide more personal space for passengers. On long-haul flights, seats can be transformed into an almost two-meter-long fully flat bed, which is perfect to relax during the flight. Business Class passengers can also enjoy the in-flight entertainment programs through the individual screen, ranging from sports programs, TV series, or music. In addition, passengers will also get priority during check-in and boarding, as well as access to Lufthansa airport lounges.

In-flight Meal

Passengers traveling in Lufthansa Business Class can expect a restaurant-quality dining experience. Lufthansa offers high-quality, varied and fresh meals, served on fine tableware. In addition, an extensive selection of wine is also available to complete the dining experience.

First Class

Lufthansa First Class service is designed with great attention to detail, to provide the most pleasant flying experience as possible. From valet parking service, a personal assistant at the airport, limousine service, to access to First Class airport lounges, the First Class service makes sure that every passenger’s needs are met. Meanwhile, the First Class cabin features seats that are ergonomically-designed to provide the maximum level of comfort, which can be transformed into a two-meter-long bed with a comfortable mattress and duvet. An extensive in-flight entertainment program is also available, offering a wide variety of films, TV series, live TV channels, music, audio books, and podcasts from around the world, complete with high-quality Bose noise-canceling headphones and fast broadband Internet access.

In-flight Meal

First Class passengers can enjoy the sophisticated pleasure of award-winning cuisines on board, elegantly arranged on fine tablewares. Passengers will also be provided with the best selection of wines, which is renewed every month, from the world’s most popular wine-producing regions.

Lufthansa Privilege Programs

Miles & More

Lufthansa offers a frequent flyer program called Miles & More. When passengers first become a member, passengers will gain a regular Miles & More status. As members earn more miles, passengers can move up their membership status to Frequent Traveler, Senator, and HON Circle Member. Members can earn miles every time they fly with Lufthansa or 40 other airline partners. In addition, members can also earn miles by staying at hotels, rent cars, shop, or use credit cards that are in partnership with Miles & More. Members will gain at least one mile for every euro they spend. Accumulated miles then can be redeemed for various rewards, such as to rent a car or stay at a hotel, to go on a shopping spree, or redeem them for a flight ticket.

Airport Lounge

Lufthansa offers four types of airport lounges, which are Lufthansa First Class Lounge, Lufthansa Senator Lounge, Lufthansa Business Lounge, and Lufthansa Welcome Lounge. Each lounge has different access criteria, which is based on the passenger’s flight class or frequent flyer status. Passengers traveling on First Class will gain access to all of these four lounges. Meanwhile, Business Class and Premium Economy Class passengers can only gain access to Lufthansa Business Lounge and Lufthansa Welcome Lounge. These lounges are aimed to provide the maximum of comfort for passengers, offering facilities that include a dining area, comfortable armchairs, a quiet room, a smoking room, work areas, toilets, as well as shower rooms.

Lufthansa Fleet

Airbus A350-900

Seat class:

  • Economy
  • Premium Economy
  • Business

Seat layout:

  • 3-3-3 (Economy)
  • 2-3-2 (Premium Economy)
  • 2-2-2 (Business)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Airbus A380-800

Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Boeing B747-8

Seat class:

  • Economy
  • Premium Economy
  • Business
  • First

Seat layout:

  • 3-4-3 (Economy)
  • 2-4-2 (Premium Economy)
  • 2-2-2 (Business)
  • 1-2-1 (First)

Seat pitch:

  • 31 inches (Economy)
  • 38 inches (Premium Economy)
  • 64 inches (Business)
  • 81 inches (First)

In-flight entertainment:

Available


WiFi:

Available


Power/USB port:

Available

Lufthansa In-flight Crew

Dominated by the color navy blue, Lufthansa flight attendant uniform exudes a professional persona. The uniform consists of three pieces of clothing, which are a skirt, shirt, and a blazer. Both the skirt and blazer are in navy blue, while the shirt underneath is in white. The blazer also features a yellow accent on the sleeve, matching with the yellow scarf that the flight attendants wear as an accessory. In addition, the uniform is also completed with a navy blue hat. On October, flight attendants usually discard their navy blue uniforms and wear a traditional German in Lufthansa colors, which are yellow and blue. This is how Lufthansa join in the celebration of Oktoberfest, the world’s largest beer festival held annually in Munich, Bavaria, Germany.

Lufthansa Passenger Policy

Infant Passenger Policy (0-2 Years Old)

  • Infants are allowed to sit on the adult’s lap and are not required to purchase a ticket.
  • Passengers carrying an infant will be provided with a special safety belt to ensure the infant’s safety.
  • Each adult passenger is only allowed to carry one infant. In the case when a passenger carries more than one infant, one of the infants must occupy an individual seat with the proper infant safety seat.
  • Lufthansa does not provide an infant safety seat. Infant passengers occupying an individual seat are required to carry their own safety seat.
  • Lufthansa provides bassinets on long-haul flights. This facility is available for infants weighing no more than 14 kg. Passengers are required to pre-book this facility at least 48 hours prior to departure.

Child Passenger Policy (2-12 Years Old)

  • Children between 5–11 years old must be accompanied by an adult aged at least 12 years old.
  • Children between 5–11 years old traveling alone will be categorized as an unaccompanied child and will be allowed to travel by using the special service.
  • Children between 12–17 years old are allowed to travel alone without using the special service. However, Lufthansa will provide the service if requested by the parents or guardian.
  • The fee for unaccompanied children service varies depending on the flight route. The fee for flights within Germany and Europe is EUR 60, while the fee for international flights is EUR 100.
  • Parents or the guardian of the unaccompanied child are required to provide all information and documents required.
  • The unaccompanied child is required to carry a small yellow bag given by the airline, which contains an ID card, valid passport, travel insurance certificate, visa, medical info regarding allergies, letter of consent from parents or guardian, and other required forms.
  • Unaccompanied children will get the same baggage allowance as adult passengers.

Pregnant Passenger Policy

  • Passengers with a pregnancy under 36 weeks, or up to four weeks before their expected due date, and without complication are allowed onboard without providing any medical certificate from a gynecologist.
  • Passengers with a pregnancy of more than 28 weeks are recommended to carry a medical certificate from a gynecologist, stating that the pregnancy is progressing without complications, the expected due date, and that the passenger is fit to travel.
  • Passengers with a pregnancy of more than 36 weeks are required to provide a medical certificate, which must be confirmed by Lufthansa’s Medical Operation Centre.
  • Passengers with multiple pregnancies of more than 28 weeks, or those with complications, are required to obtain a medical clearance by Lufthansa’s Medical Operation Centre before traveling.

Disabled Passenger Policy

  • Lufthansa provides special assistance for passengers with disabilities. To get the service, passengers are required to provide all information regarding his/her condition at least 48 hours before departure, by contacting Lufthansa’s customer service or the ticketing agent.
  • Passengers carrying a wheelchair or walking stick will not be charged any additional fee.
  • Passengers with disabilities can choose their preferred seat so they can feel comfortable during the flight.

Lufthansa Check-in Time

Please find the check-in time for all Lufthansa flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

Domestic

1 hour before departure

30 minutes before departure

International

1 hour 30 minutes before departure

45 minutes before departure

Lufthansa Online Check-in

Online check-in is also available for Lufthansa flights. Please follow the steps below.

  1. Go to Lufthansa web check-in page
  2. Enter your booking code, or other booking details, as instructed
  3. Complete your check-in details
  4. Save and/or print your boarding pass

Lufthansa Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Lufthansa Refund Policy for a complete information on refund.

Lufthansa Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time. Please refer to Lufthansa Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Lufthansa directly to reschedule.

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