Jetstar is an Australian low-cost airline. Based in Melbourne, Jetstar is one of the subsidiaries of the premium airline service Qantas. With impressive fleets of Boeing 787 Dreamliner, Airbus A320, Airbus A321, and Bombardier Q300, Jetstar operates around 4,000 flights every week to more than 75 destinations in Australia, New Zealand, and Asia Pacific. For three consecutive years in 2011, 2012, and 2013, Jetstar successfully earned the Skytrax award for Best Low-cost Airline.
Jetstar wants to make flying accessible to as many people as possible, so it strives to keep its costs down and fares low. Jetstar offers a competitively lower flight fares through their Economy Class, with a special facility of 7 kg cabin baggage for every passenger. Jetstar also accommodates their Economy Class passengers who want to increase their flight comfort, by providing Starter Plus and Starter Max bundles. Each bundle comes with an extra baggage allowance (20 kg for Starter Plus and 30 kg for Starter Max) and an in-flight meal service. If passengers want to experience maximum comfort in the Economy Class, they can also purchase in-flight entertainment and in-flight meals during booking.
Jetstar does not provide complimentary in-flight meals or snacks for its passengers in Economy Class. However passengers can still pre-purchase their meal on selected flights or purchase them directly onboard. Every aircraft offers a different menu, all equally delicious. Passengers can choose from a variety of rice, pasta, snacks, desserts, and special menus for kids.
Jetstar’s Business Class service is only offered on selected routes. With a generous cabin baggage allowance of 2 x 7 kg, an extra-wide seat, and a dedicated cabin and service, flying in Business Class can become a luxurious traveling experience. On top of the generous cabin baggage, Business Class facilities also include a checked baggage allowance of 30 kg, in-flight entertainment, blankets, pillows, and comfort packs. Jetstar’s Business Class also offers a special bundle called Business Max Bundle, dedicated for passengers who want to experience maximum comfort during their flight.
The dining experience in Jetstar’s Business Class includes three-course lunches and dinners, gourmet in-flight snacks, and continental breakfasts. Each Business Class flight offers different in-flight meals menu. Passengers can choose from a selection of Western, Asian, and vegetarian meals, which have been prepared with fresh local ingredients. There is also a wide selection of beverages, including the award-winning “Cellars in the Sky” wine.
Jetstar has teamed up with a selection of great airlines to give passengers more choices of loyalty program. Passengers earn loyalty points or miles every time they travel with Jetstar’s Plus, Max, or Business Max bundle. There are at least four airline partners that have teamed up with Jetstar’s frequent flyer program. These include Qantas Frequent Flyer, Emirates Skywards, JAL Milegae Bank, and Lotusmiles. If the passengers are members of one of those frequent flyer programs, they can earn points or miles every time they travel with Jetstar. Accumulated points can be redeemed for various rewards, one of them is a free Jetstar flight ticket.
Jetstar has teamed up with Qantas Club to provide an airport lounge facility for its passengers. Airport lounge access is only available for Economy Starter Max passengers departing on international flights with a JQ, 3K, GK, BL, or QF code. Meanwhile, Business Max passengers departing on international flights with a JQ, 3K, or QF code receive access to partner lounges and Qantas Club lounge. Access is available from when the check-in opens until boarding time, but it is not available upon arrival at the destination. In the airport lounge, passengers can have a little relaxation or catch up on work before continuing the journey. As well as food and drinks, most airport lounges also offer bar service and internet access.
Jetstar’s flight attendant uniform is designed to reflect its growing Pan-Asian network. Dominated by Jetstar’s orange color, the uniform was designed in consultation with team members from across the Jetstar Group, who gave their feedback on the uniform’s functionality, fit, and style. The result is a refreshed uniform that includes a twist on the iconic female orange jacket, with the tailored buttoned front now features an Asian-inspired collar. The flight attendants will also wear the orange jacket with either black tailored pants or an A-line skirt.
Please find the check-in time for all Jetstar flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.
Recommended Check-in Time
Check-in Time Limit
1 hour before departure
30 minutes before departure
2 hours before departure
60 minutes before departure
Online check-in is also available for Jetstar flights. Please follow the steps below.
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Jetstar Refund Policy for a complete information on refund.
You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Jetstar Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Jetstar directly to reschedule.
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