Golden Snail Guest House

Guest Houses
Traveloka Preferred Partner
Jalan MT Haryono No.31, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
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About Accommodation

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Staying at Golden Snail Guest House is a good choice when you are visiting Balikpapan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
2019 Traveloka Hotel Awards Winner: Best Service

Main Facilities

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AC
24-Hour Front Desk
Parking
WiFi

Location Info

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Jalan MT Haryono No.31, Balikpapan City Center, Balikpapan, Kalimantan Timur, Indonesia, 76114
Lobby Golden Snail Guest House
Lobby 2 Golden Snail Guest House

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Location


Staying at Golden Snail Guest House is a good choice when you are visiting Balikpapan City Center.

The guesthouse has a very good location, also near the Sultan Aji Muhammad Sulaiman International Airport (BPN), which is only 3.32 km away.

This guesthouse is very easy to find since it is strategically positioned close to public facilities.

About Golden Snail Guest House

Golden Snail Guest House is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Golden Snail Guest House is a guesthouse with great comfort and excellent service according to most guesthouse's guests.

Staying at Golden Snail Guest House will surely satisfy you with its great hospitality and affordable price.

All Facilities

Common Space Golden Snail Guest House
Common Space
Lobby Golden Snail Guest House
Lobby
Exterior Golden Snail Guest House
Exterior
Bedroom Golden Snail Guest House
Bedroom
In-room Bathroom Golden Snail Guest House
In-room Bathroom

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Room service
  • WiFi in public area

General

  • AC
  • Non-smoking room
  • Smoking area

Hotel Services

  • Laundry service
  • Multilingual staff
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Food and Drinks

  • Breakfast

Things to Do

  • TV lounge

Transportation

  • Car rental

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.





General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast

Frequently Asked Questions

What are available facilities at Golden Snail Guest House?
There are top facilites at Golden Snail Guest House such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Golden Snail Guest House?
The standard check-in time at Golden Snail Guest House is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Golden Snail Guest House provide breakfast?
Yes, Golden Snail Guest House provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests

Overall Rating & Reviews

From 1,401 verified guests reviews
8.6
Impressive
Fantastic
459
Very Good
754
Satisfying
24
Average
164
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

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strategic location (13)
located on main road (1)
friendly staffs (7)
clean room (19)
great ambiance (1)
decent breakfast (2)
comfortable room (1)
various tv channels (1)
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Rio H.
4.9
/ 10
28 Sep 2022
I am very disappointed with the service and the price of the hotel, the price is expensive and the service is not good.
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Review photo of Golden Snail Guest House from Rio H. L.

5 liked this review

ALEXANDER A.
This is a private profile
Transit
5.5
/ 10
16 Dec 2022
Hotel jelek pelayanan yang memaksa customers agar bayar cash walk in saja daripada bayar via OTA supaya tidak bayar komisi OTA kali. Karena kita nya tidak punya uang cash dan pihak hotel tidak punya EDC KK maka kita memutuskan ambil kamar hotel via aplikasi. Karena kita check in nya jam 02.30 pagi tanggalan 14/12/2022 di maka invoice sudah pasti keluar tanggalan 14/12/2022, setelah booking via aplikasi berhasil di depan counter hotel juga maka resepsionis tidak memperbolehkan kita check in. Alasannya karena kita bayar via OTA, dan kalau bayar cash walk in di hotel baru boleh check in. Kalau via OTA mesti minta OTA rubah tanggalan menjadi tanggal 13/12/2022, ceritanya kan bullsh*t banget karena mesti rubah tanggalan booking, wong sudah lewat jam 00:00 ya sudah lewat tanggalan, gimana mau rubah tanggalannya. Bete banget dah perlayanan hotel ini. Sombong lagi gitu. Saat kita cross check dari resepsionis ke via manager hotel via telepon (yang infonya adalah owner nya hotel) karena persulit tamu check in dan bikin tamu ribet. Bukannya kita dibantu permudah malahan tetap ngotot nggak kasih masuk check in. Gimana pun tamu mau check in dari OTA maupun walk in kan sudah jadi tamunya hotel dan menjadi omzet hotel, bukannya tamu dipermudah dan dapat good experience. Malahan bikin kita bete, sudah perjalanan jauh puluhan jam via luar kota dan kecapekan dan bikin kita menjalani bad experience. Hotel ini kita tidak recommended karena perlayanannya buruk dan sombong, baik dari resepsionis maupun hotel manager/hotel owner nya sendiri untuk siapapun. Kasurnya juga sudah lembek dan TV parabola tidak berfungsi dengan baik. Hotel brengs*k dengan perlayanan brengs*k.
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Review photo of Golden Snail Guest House from Alexander A.

19 liked this review

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fx budi s.
Staycation
9.1
/ 10
30 Apr 2022
Strategic place, nice and friendly staff, worth it the price for transit or staycation. Thanks for services.

1 liked this review

NE
Nukila E.
Business
8.8
/ 10
15 Oct 2022
Clean guest house & near many food stalls. Thanks to the guest house staff l who contacted me soon, because I left my earrings in my room when I check out.

2 liked this review

RB
Reza B. B.
Business
6
/ 10
12 Apr 2023
There is no tooth brush, everything should be paid, the tooth brush shall be paid 10.000 rupiah,

1 liked this review

WA
Weni A.
10
/ 10
19 Jul 2022
The hotel is clean, the water is clean, the rooms smell good, and the air conditioner is cold and cold 😂.
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4 liked this review

UU
Umar U.
10
/ 10
26 Jun 2022
Very good and recommended, if you go to Balikpapan always stay here, the rooms are nice, comfortable, and smell good. The bathroom is clean, the service is very friendly, the laundry is also cheap.
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8 liked this review

riya w.
Business
9.7
/ 10
27 Jun 2023
A comfortable guest house that is strategically located in a pleasant place.
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2 liked this review

as
adie s. d.
Holiday
9.7
/ 10
04 Jul 2022
For budget class, this is a very good hotel
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1 liked this review

MM
Mashuri M.
9.7
/ 10
21 Jun 2022
Clean, fragrant rooms, clean and comfortable bathrooms, affordable prices.
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3 liked this review

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Lobby 4 Golden Snail Guest House

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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