A stay at Sheraton Surabaya Hotel and Towers places you in the heart of Surabaya, steps from Tunjungan Plaza and 11 minutes by foot from Grahadi. This 5-star hotel is 6.6 mi (10.6 km) from Pakuwon Mall and 0.8 mi (1.3 km) from BG Junction.
DoubleTree by Hilton Surabaya is located directly opposite Siola Museum Surabaya, where the Indonesians claimed their independence and where the city forged its reputation as the City of Heroes. Today it is become the commercial, political and cultural centre of East Java. With our hotel boasting convenient location just minutes away from government offices and local businesses. We are also close to the famous Tugu Pahlawan 'Heroes' Square, Arab Quarter on the North and Tunjungan Plaza - the city's largest shopping mall. Many street food and shopping markets are also in close proximity to our downtown Surabaya hotel.
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
The WiFi was not working in the room for IPhone users and all the breakfast dishes were cold, even the supposed hot dishes. I mentioned to the staff but nothing was done. Shame.
We had the junior suite, but the room was worn down, peeling paints on the wall, music in the alleyway was too loud it was hard to sleep, bathroom mat was unspeakably dirty, the bedsheet was not tucked in properly and when we saw what 's underneath, that 's when we decided to leave the property even though we still have a one night stay left.
We stayed at Best Western Papilio Hotel Surabaya for 1 day during my friend 's business trip. It was a nice experience. Comfortable room with responsive & helpful staffs. Breakfast also great, a lot of menus to choose from salads, omelette, rices, porridges, etc 👍.