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Puteri Gunung Hotel
Hotels
8.4
/10
Very Good
2,289 reviews
What Guests Say About Their Stay
Staff Friendliness (47)
Variety (42)
Room Space (41)
Surroundings (40)
Ratih K. H.
8.5
/ 10
This is the third time we stay at the hotel and it still feels pleasant to visit it every time. You have to take a walk around the hotel in the morning, there are so much thing to see. We love the environment so much. The food is good, the room is comfortable and the staff is so friendly. We would still love to stay for the fourth time
Cynthia M.
9.7
/ 10
I upgraded my room to deluxe and It was exemplary. I cannot find anything to complain. Puteri Gunung is up to now the best place to stay in Lembang area. They have pools, water heater, good breakfast even though the occupancy was low we still have pastry and fruits buffet plus main course ala carte.
I love this property due to their quietness at night, the greenery all around you, and the chilly air in the morning.
Randolph R. K.
9.7
/ 10
Good service... Good location... Clean.
In the Area
See Map
Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Near shopping area
Alun-Alun Kota Pekalongan
1.48 km
Pekalongan Station
2.51 km
Hotel Horison Pekalongan
2.65 km
Mall Ramayana Pekalongan
129 m
Pekalongan Terminal
1.84 km
RS Siti Khodijah
1.90 km
Bank Rakyat Indonesia Kantor Kas Gajahmada
2.71 km
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Puteri Gunung Hotel
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What's around Puteri Gunung Hotel
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
Near shopping area
Close to Mall Ramayana Pekalongan
Nearby Places
Mall Ramayana Pekalongan
Shop & Gifts
129 m
Pekalongan Terminal
Transportation Hub
1.84 km
RS Siti Khodijah
Public Service
1.90 km
Bank Rakyat Indonesia Kantor Kas Gajahmada
Business
2.71 km
Popular in the Area
Transportation Hub
Pekalongan Station
2.51 km
Entertainment/Attraction
Alun-Alun Kota Pekalongan
1.48 km
Others
Hotel Horison Pekalongan
2.65 km
Distances shown are based on straight line distances. Actual travel distances may vary.
Discover More About Puteri Gunung Hotel
Location
Puteri Gunung Hotel is located in area / city Lembang. There are plenty of tourist attractions nearby, such as De Ranch within 0.61 km, and Pasar Panorama Lembang within 0.97 km.
About Puteri Gunung Hotel
Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether youโre traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.
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All facilities in Puteri Gunung Hotel
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Common Space
Lobby
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Newspaper in lobby
- Newspaper
- Wedding service
Things to Do
- Children play area
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Sauna
- Spa
Food and Drinks
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Buffet breakfast
- Breakfast with surcharge
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
General
- Banquet
- Connecting rooms
- Swimming pool
- Smoking area
- Terrace
Business Facilities
- Business center
- Conference room
- Meeting facilities
- Photocopier
- Projector
Family-friendly Facilities
- Children club
- Children pool
Accessibilty
- Accessible parking
- Wheelchair accessible
Nearby Facilities
- ATM/Banking
- Shops
Sports and Recreations
- Horse riding
- Table tennis
Transportation
- Secure parking
Kids and Pets
- Babysitting
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer with surcharge
Accommodation Policy & General Information in Puteri Gunung Hotel
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
Check In Time : From 14:00 Check Out Time : Until 12:00
Early Check-in
You're allowed to check-in before the accommodationโs check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Distance to Downtown | 1.48 km |
Popular in the Area | Alun-Alun Kota Pekalongan, Pekalongan Station, Hotel Horison Pekalongan |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Puteri Gunung Hotel | 130 |
Number of floors in Puteri Gunung Hotel | 2 |
Another facilities in Puteri Gunung Hotel | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service |
Nearby point of interest | Mall Ramayana Pekalongan, Pekalongan Terminal , RS Siti Khodijah |
Frequently asked question in Puteri Gunung Hotel
What are available facilities at Puteri Gunung Hotel?
There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Puteri Gunung Hotel?
The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Puteri Gunung Hotel provide breakfast?
Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Puteri Gunung Hotel
Traveloka (2,289)
8.4
Very Good
From 2,289 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.4
Meal
8.3
Location
8.7
Service and Facilites
8.5
People often mention about Puteri Gunung Hotel
All
Staff Friendliness (52)
Ambiance (46)
Variety (46)
Taste (45)
Room Space (43)
Surroundings (42)
Bedroom (40)
Hotel Area (39)
Accessibility (38)
Bathroom (38)
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Traveler Reviews Puteri Gunung Hotel
Number of reviews per page
20
40
Customer reviews
M***a
9.7
/10
Reviewed 4 day(s) ago
It's cool, everything is fun. I'll stay again next time
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Muhamad J.
Leisure
8.8
/10
Reviewed 4 day(s) ago
Overall I like staying here with my family, just input for the moldy wall paint should be fixed so that guests are more comfortable. God willing, in the future will stay again.
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Accommodation's Reply
11 Jun 2025
Dear Mr. Muhammad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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NS
Nurman S.
Staycation
10.0
/10
Reviewed 5 day(s) ago
Very nice and pleasant
nice room. cool atmosphere
will come here again
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Accommodation's Reply
11 Jun 2025
Dear Mr. Nurman. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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S***g
8.1
/10
Reviewed 1 week(s) ago
Staying here, the air is nice and cool, but the bathroom, especially the toilet, smells a bit like urine, in my opinion, the breakfast menu is lacking.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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H
Henry
Leisure
9.7
/10
Reviewed 2 week(s) ago
Even though it's an old hotel, the service, cleanliness, food (breakfast is great) overall I was satisfied staying here.
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Accommodation's Reply
04 Jun 2025
Dear Mr. Henry. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Ms
Mochamad s. M.
Staycation
8.5
/10
Reviewed 2 week(s) ago
a pleasant stay experience, very helpful front desk staff and very spacious room with balcony..breakfast with an EXTRAORDINARY menu and beautiful view, i will comeback when in lembang ๐
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Mr. Muchamad. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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SW
Septywidiia W.
8.5
/10
Reviewed 3 week(s) ago
I just got back from here, the area is soooooo spacious, there are many types of rooms too, and I stayed in the deluxe garden type, it's pretty good from the FO, the atmosphere is so cool, the room is also spacious, but unfortunately it's not too clean, the blankets and sheets have lots of stains, and there's still a lot of trash under the bed, like the previous guest's sandals, and toys
The air is so cool in the room even though there's no AC, well the old bathroom drain is so flooded when you take a shower๐
What I like the most here is breakfast, the menu is soooooo much, bursum, burjo, various boiled foods, basically it's really complete and the food tastes soooooo delicious, it's really a 4 star, I got it for 600 when I booked through travel*loka, and the additional BF fee for children is 75k,
Minus the swimming pool, no slide ๐ซ ๐
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2 people find it helpful
Accommodation's Reply
22 May 2025
Dear Mrs. Septywidiia. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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SA
Silvia A.
10.0
/10
Reviewed 3 week(s) ago
I really like it, I can give it a 100/10 rate, highly recommended, I want to invite my big family here again next time
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Accommodation's Reply
21 May 2025
Dear Mrs. Silvia. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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AM
Ariesman M. S.
Staycation
10.0
/10
Reviewed 4 week(s) ago
Complete breakfast, lots of variety and delicious. Amazing 5 star hotel standard breakfast
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2 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr. Ariesman M. S. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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N***l
9.7
/10
Reviewed 4 week(s) ago
Overall a good hotel even though the building is old but still well maintained., the staff are friendly and helpful. Suggestion to increase the variety of food menus in the restaurant., thanks
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
See original
F***h
Staycation
8.5
/10
Reviewed 4 week(s) ago
Suitable for those looking for peace, a cool atmosphere, old but the cleanliness of the room and bathroom area is guaranteed.
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+5
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Accommodation's Reply
21 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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A***e
10.0
/10
Reviewed 5 week(s) ago
Smile, greet, polite
breakfast menu is varied and really good..
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Accommodation's Reply
11 May 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
See original
B
Burhanudin
Leisure
10.0
/10
Reviewed 7 week(s) ago
Strategic location, friendly service, beautiful & child-friendly atmosphere, recommended hotel.
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1 people find it helpful
Accommodation's Reply
24 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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I***s
Staycation
10.0
/10
Reviewed 8 week(s) ago
Hotel staff is friendly, cleanliness is ok, food menu is varied. Nice hotel
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Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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A***a
Leisure
9.1
/10
Reviewed 8 week(s) ago
Vintage hotel with natural atmosphere surrounded by pine trees with cool air, like the atmosphere. Only the room is far from the FO.
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6 people find it helpful
Accommodation's Reply
17 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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dh
diki h.
10.0
/10
Reviewed 8 week(s) ago
There is no small refrigerator, if possible put a mini refrigerator so you can store food.
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3 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Mr. Diki. Warm greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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Y***n
9.1
/10
Reviewed 9 week(s) ago
Old hotel but quite well maintained, not recommended for bringing elderly people because the road to the room is steep and when I stayed there it was raining so it was slippery. Breakfast for children over 7 years old is already paid 75 thousand, the food ran out but it was not refilled. I already said the sugar in the porridge was finished but it was not refilled after waiting 30 minutes, it seems like there is a shortage of employees because I stayed during the Eid holiday, stayed 2 nights and the room was cleaned every morning
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
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V***i
Leisure
9.0
/10
Reviewed 9 week(s) ago
Need to update the furniture and building facilities, it's too old and tends to be scary๐๐๐
See original
1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
See original
G***h
Leisure
6.7
/10
Reviewed 10 week(s) ago
I booked this hotel during the high season of Eid at a price of 900k. When I arrived in the room, the smell of dust was so strong that I had to cover my nose continuously. After checking carefully, there was a lot of dust in almost every corner that had not been swept away, as if it had been left in the corner.
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3 people find it helpful
Accommodation's Reply
10 Apr 2025
Dear Guest, Warm greetings from Puteri Gunung Hotel, Thank you for staying with us and taking the time to share your stay experience. We apologize for the inconvenience you experienced during your stay at our hotel. We respond to all guest feedback as our reference to develop better. Therefore, we will convey this and follow up to the relevant department so that what you experienced will not happen again in the future. We hope we can have another opportunity to serve you with a better experience. Regards, Guest Relation Officer. Puteri Gunung Hotel.
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H***n
Leisure
9.4
/10
Reviewed 10 week(s) ago
The cleanliness and location of the environment is very good.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warmest greetings from Puteri Gunung Hotel, Thank you for your kind review of our hotel and we are very happy that you enjoyed your stay with us. We are very grateful for your review and will share it with all our staff so that we can continue to improve our service and hospitality to all our guests. We look forward to welcoming you back to our hotel for another unforgettable stay experience. Do not hesitate to contact us if you need any assistance for your next visit to our Hotel. Best regards, Guest Relation Officer. Puteri Gunung Hotel.
See original
Number of reviews per page
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