When I arrived at the hotel at 3:30 to check in, there was still no room even though the check-in time was at 2:00. I booked a total of 4 rooms and suggested 4 rooms on the same floor for easy access. Until about 4:30, I was able to hold the room key, but only for 3 rooms, the other room reported a problem, so it will be delayed for about 20 minutes to 30 minutes. We were very tired because we had to travel a long way to the hotel, so we just wanted to check in to rest immediately, but we didn't have a room so it was a bit frustrating. With the addition of the hotel, there is no apology. The second thing is that the last night I stayed, I discovered there were cockroaches in the room. I thought when I called the front desk, someone from the room came up to ask if we wanted to change rooms. We decided not to change because we thought we only had one night to sleep and we would fly early tomorrow. The hotel has 28 floors, I'm on the 14th floor. At first, I thought maybe it was because we bought food and happened to bring cockroaches to our room, so we let it pass. But about a few minutes later, slowly one more child appeared, a total of 5 children. Looks like there's an ancestor under the table. When I returned to Vietnam, my mother told me that there was also a room in my mother's room. I am quite disappointed for the hotel because the rooms are clean and spacious but there are cockroaches. In addition, you should not eat breakfast buffet at the hotel because it will not suit your taste. When I checked in, the front desk informed me that if I had breakfast at the hotel, it would add 190 baht / day, but when I went to the hotel's restaurant, the staff asked us to collect 210 baht + tax = 240 baht. I had to call the front desk for them to take care of it for me. Finally, one thing I thank the hotel for is that I left my wallet in the safe. When I returned to Vietnam 2 days later, I discovered it. Contact the hotel, the reply is a bit slow, but the hotel tries to solve it and send it back for me.