The Settlement Hotel

Everything was great. I love the ambience. The staff very friendly, greet and hv eye contact with customer. I like the bed and hotel provide enough pillows. My husband and child love the bath tub. Its huge. But maybe hv to do a bit maintenance work because there are cracks in the bath tub and hv to change the cover of the toilet bowl. Overall, we really love this place and definitely will comeback again.

Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.

I had the most pleasant stay. The place was so clean and I love the ambiance.

This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️

The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂

1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.

I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.

Enjoying a stay in Malacca with a calm and peaceful atmosphere at the hotel settlement, a beautiful atmosphere, simple, charming interior and design, plus fragrant fragrances typical of a spa suitable for staycation and honeymoon.