The Pacific Sutera

Hotels
No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
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About Accommodation

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The Pacific Sutera is a hotel in a good neighborhood, which is located at Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi

What Guests Say About Their Stay

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Suitable For Romantic Holiday (1)
Great View (2)
9.4
/ 10
Ahmad M. A.
It is very nice stay at the exclusive place...with a nice sea view. It will make you feel peaceful and enjoyable.

Location Info

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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

9.1

Strategic Location
Lobby The Pacific Sutera
Exterior 2 The Pacific Sutera

Discover More About The Pacific Sutera

Location


The Pacific Sutera is a hotel in a good neighborhood, which is located at Kota Kinabalu.

The hotel has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 3.99 km away.

The hotel is located only 2.87 km away from Jesselton Point (Ferry to Tunku Abdul Rahman Marine Park).

Not only well positioned, but The Pacific Sutera is also one of hotels near the following Tanjung Aru Beach within 3.16 km and Gleneagles Kota Kinabalu within 0.52 km.

About The Pacific Sutera

From business event to corporate gathering, The Pacific Sutera provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotelโ€™s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether youโ€™re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Pacific Sutera exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Pacific Sutera is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Pacific Sutera.

All Facilities

Bar, Cafe and Lounge The Pacific Sutera
Bar, Cafe and Lounge
Swimming Pool The Pacific Sutera
Swimming Pool
Entertainment Facility The Pacific Sutera
Entertainment Facility
Lobby The Pacific Sutera
Lobby
Exterior The Pacific Sutera
Exterior

Hotel Services

  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Spa

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Sports and Recreations

  • Badminton
  • Golf course
  • Outdoor tennis court
  • Tennis

General

  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar

Transportation

  • Car rental

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have โ€˜High Riskโ€™ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guestโ€™s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. ยท All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. ยท Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. ยท Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. ยท Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00

Frequently Asked Questions

What are available facilities at The Pacific Sutera?
There are top facilites at The Pacific Sutera such as Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pacific Sutera?
The standard check-in time at The Pacific Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests

Overall Rating & Reviews

From 136 verified guests reviews
8.7
Impressive
Fantastic
64
Very Good
54
Satisfying
4
Average
14
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
suitable for romantic holiday (1)
great view (2)
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RG
Renny G. J.
Holiday
10
/ 10
30 Mar 2023
We all had fun, pleasant stay and the room is spacious. Our kids love it. Surely will come again. Highly recommended!
Review photo of The Pacific Sutera from Renny G.
Review photo of The Pacific Sutera 2 from Renny G.
Review photo of The Pacific Sutera 3 from Renny G.

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AA
AMIRAH A. B. A.
Holiday
10
/ 10
08 Sep 2022
Very beautiful hotel with good facilities. Thank you for making my vacation so wonderful. I would recommend to all.
Review photo of The Pacific Sutera from Amirah A. B. A.
Review photo of The Pacific Sutera 2 from Amirah A. B. A.
Review photo of The Pacific Sutera 3 from Amirah A. B. A.

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F
Fatimali
Staycation
8.5
/ 10
15 May 2022
๐Ÿ˜˜ I attractive and clean environment
Review photo of The Pacific Sutera from Fatimah S. A.
Review photo of The Pacific Sutera 2 from Fatimah S. A.
Review photo of The Pacific Sutera 3 from Fatimah S. A.
Review photo of The Pacific Sutera 4 from Fatimah S. A.

2 liked this review

SO
Shaz O.
6.4
/ 10
24 Dec 2022
The staff asked for extra charge RM50 for my 4 years old son. I've been here before and never asked for additional anything. Hmm.
Review photo of The Pacific Sutera from Shazanah B. O.
Review photo of The Pacific Sutera 2 from Shazanah B. O.

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EB
ENNA B. O.
Holiday
8.8
/ 10
20 Apr 2022
Amazing and awesome, only the dish for sahur is a little simple and the choice is small but still the best.
Translated by Google Icon
Review photo of The Pacific Sutera from Enna O.

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DN
Dania N. F. A. A.
Staycation
10
/ 10
24 Jul 2022
Tersangat puas hati, ada dua kolam renang yang best view, sangat menarik. Tak puas. Next time order 2-3 malam ๐Ÿฅฐ. Makanan tak tahu nak kata apa, tak dapat nak makan semua, sebab dah kenyang. 10 bintang, hahaha. Terima kasih staf-staf penuh tertib. Hormat setiap client๐Ÿ‘. Sangat recommended untuk korang nak pergi cari penginapan serba lengkap, king size tu yang best ๐Ÿ˜
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Review photo of The Pacific Sutera from Dania N. F. A. A.
Review photo of The Pacific Sutera 2 from Dania N. F. A. A.
Review photo of The Pacific Sutera 3 from Dania N. F. A. A.

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ZA
Zayn A.
9.7
/ 10
18 Nov 2022
Tempat yang menarik,kakitangan ramah,bersih.
Review photo of The Pacific Sutera from Rajan J.

1 liked this review

AF
Aidatul F. S.
Staycation
9.7
/ 10
09 Oct 2022
Kalau tak kisah pasal makanan. Pacific Sutera is perfect for your vacation. Swimming pool besar dan ada bouncer castle. Dont worry ada guard dan swimming attire asal jenis tak berbulu. Bilik ada bathtub sangat murah berbanding hotel 5 bintang lain. Harap lama la promo ni ๐Ÿ˜‰
Review photo of The Pacific Sutera from Aidatul F. S.
Review photo of The Pacific Sutera 2 from Aidatul F. S.
Review photo of The Pacific Sutera 3 from Aidatul F. S.
Review photo of The Pacific Sutera 4 from Aidatul F. S.
Review photo of The Pacific Sutera 5 from Aidatul F. S.

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A
Angell
10
/ 10
08 Jul 2023
Review photo of The Pacific Sutera from Norjilah B. M.

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NQ
Nur Q. C. B. L.
10
/ 10
22 Jul 2022
Review photo of The Pacific Sutera from Nur Q. C. B. L.
Review photo of The Pacific Sutera 2 from Nur Q. C. B. L.

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Bedroom 4 The Pacific Sutera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.