EXTERIOR_BUILDING JEN Penang Georgetown by Shangri-La
LOBBY JEN Penang Georgetown by Shangri-La
LOBBY JEN Penang Georgetown by Shangri-La
LOBBY JEN Penang Georgetown by Shangri-La
LOBBY JEN Penang Georgetown by Shangri-La
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JEN Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Pulau Pinang, Penang, Malaysia, 10300

Guest Review


760 review

The Most Helpful Reviews
"This hotel is perfect for business travel or personal travel. It is in Penang town which is Georgetown, nearby to Perangin Mall. Easy to access to the best nasi kandar in Penang. The services are wonderful and breakfast food is really awesome. The room is really convenience and comfortable."
Norazlan M. N.
"Perfect place to stay while you have your holiday in Penang. I like it for its strategic area 😃 , walking distance from shopping, food, bus station and 24 hours 7-11 for my son 😀. Room is clean and stylish, the amenities are all good."
Teniek H.
"Nice location, very convenient to go around Penang, good breakfast and comfortable bed"
Mattaneeya P.
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Based on 760 guests

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Swimming Pool
24-Hour Front Desk
See All Facilities
  • Food and Drinks
    • A la carte breakfast
    • A la carte dinner
    • A la carte lunch
    • Restaurant with AC
    • Breakfast
    • Breakfast (surcharge)
    • Brunch
    • Cafe
    • Continental breakfast
    • Early bird breakfast
    • Set menu dinner
    • Set menu lunch
    • Snack bar
    • Snacks
    • Vegetarian meal
  • Hotel Services
    • Bellhop
    • Concierge
    • Money changer
    • Doorman
    • Express check-in
    • Express check-out
    • 24-hour Receptionist
    • 24-hour security
    • Laundry service
    • Luggage storage
    • Medical service
    • Multilingual staff
    • Porter
    • Tours
    • Wedding service
  • Public Facilities
    • Parking
    • Early check-in
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • Safety deposit box
    • WiFi in public area
  • Accessibilty
    • Disabled access friendly
    • Accessibility equipment
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
  • Business Facilities
    • Business center
    • Business facilities
    • Computer station
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
    • Business centre
  • Things to Do
    • Beach towel
    • Beach umbrella
    • Fitness center
    • Health club
    • Massage
    • Outdoor pool
    • Pool sun loungers
    • Sauna
    • Steam room
  • In-room Facilities
    • Bathrobe
    • Bathtub
    • Cable TV
    • Desk
    • Hairdryer
    • In-room safe
    • Refrigerator
    • Shower
    • TV
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Gift shop
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • General
    • AC
    • Ballroom
    • Banquet
    • Connecting rooms
    • Family room
    • Non-smoking room
    • Swimming pool
  • Sports and Recreations
    • Fitness center
    • Billiard
    • Table tennis
  • Transportation
    • Car rental
    • Limo or town car service
  • Family-friendly Facilities
    • Children pool
  • Kids and Pets
    • Babysitting with surcharge
  • Connectivity
    • Free WiFi
  • Shuttle Service
    • Airport transfer (surcharge)


    Kapitan Keling Mosque
    0.84 KM
    Gurney Paragon Mall
    3.48 KM
    UITM Permatang Pauh
    10.25 KM
    Merdeka Beach
    28.45 KM

    From 15:00
    Before 12:00


    JEN Penang Georgetown by Shangri-La is located in area / city Georgetown.

    The hotel has a very good location, also near the Penang International Airport (PEN), which is only 14.23 km away.

    The hotel is located only 1.29 km away from Clan Jetties of Penang.

    There are plenty of tourist attractions nearby, such as Merdeka Beach within 28.45 km, and UITM Permatang Pauh within 10.25 km.

    About JEN Penang Georgetown by Shangri-La

    Whether you are planning an event or other special occasions, JEN Penang Georgetown by Shangri-La is a great choice for you with a large and well-equipped function room to suit your requirements.

    JEN Penang Georgetown by Shangri-La is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

    Are you a shopaholic? Staying at JEN Penang Georgetown by Shangri-La will surely spoil you for numerous shopping centers nearby.

    From business event to corporate gathering, JEN Penang Georgetown by Shangri-La provides complete services and facilities that you and your colleagues need.

    Have fun with various entertaining facilities for you and the whole family at JEN Penang Georgetown by Shangri-La, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at JEN Penang Georgetown by Shangri-La is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, JEN Penang Georgetown by Shangri-La is suitable for you who value privacy during your stay.

    Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

    The hotel’s fitness center is a must-try during your stay here.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from JEN Penang Georgetown by Shangri-La exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    JEN Penang Georgetown by Shangri-La is a hotel with great comfort and excellent service according to most hotel's guests.

    Enjoy luxurious treats and incomparable experience by staying at JEN Penang Georgetown by Shangri-La.


    Accommodation charges MYR 48.00/guest for extra breakfast.

    Breakfast at the accommodation will be provided from 06:30 - 10:30.

    Smoking is prohibited in the accommodation.

    Pets are not allowed in the accommodation.

    To help our guests enjoy a more stress free stay with us, participating hotels at Shangri-La group are making available emergency medical insurance coverage of up to USD 184,000, at no additional charge, should the guest be diagnosed with COVID-19 during their trip. This COVID-19 emergency coverage is currently only available to international guests staying with us between 1 April to 31 December 2022. For more information please contact the hotel.

    Lift access is not available from basement car park to hotel’s lobby but accessible with a short flight of stairs. Guest can drop off their bags at the hotel’s main entrance.

    Hotel parking bays are subject to availability and hotel is not able to guarantee parking for all guest vehicles. If the hotel parking facility is fully occupied, guests will be offered alternative parking location (vacant parking spaces opposite the hotel or 1st Avenue Mall parking lots). Parking charges will be reimbursed at hotels front desk counter upon check-out.

    Hotel JEN Penang is committed to providing its guests and associates with a smoke-free environment from 1 June 2022 onwards.

    Smoking, including vaping and e-cigarettes, is not permitted in the guest rooms or any other areas within the hotel.

    Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in Designated Smoking Areas.

    Our Club Lounge on Level 16 is open daily from 11am to 9pm. Guests can enjoy all-day refreshments, evening cocktails and snacks at the Club Lounge as well as to check-in and check-out during the operation hours. Breakfast will be served at Café Jen on Lobby Level.

    The Penang State Government has implemented a mandatory “Hotel Fee” (Local Government Fee) of MYR 3 nett per room per night. The Hotel Fee will be collected upon check-out, in addition to the 10% Service Charge and 6% Government Tax (SST).

    A Tourism Tax of MYR 10 nett per room, per night applies to foreign passport holders arriving from 1 January 2023 onwards. This is collected by the hotel on behalf of the government upon check-out, and is not included in your total room cost. All Malaysian Nationals and Permanent Residents are exempted. Guests arriving on or before 31 December 2022 are exempted from Tourism Tax as announced by the Federal Government.

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