3 Stars Hotels in Manjung, Malaysia

I'll arrive at the hotel at 3.00pm even check in time 2.00pm. So I'll go to the front desk reception to register, check in & get the key room. But, I'm very disappointed because the reception told me my room was not cleaning yet. I ask that lady how many long I should waiting, but that lady told me she doesn't know and that lady take my phone number and call me if my room already clean. So I decide to rest at the Pantai Teluk Batik in front of the hotel. Then around 6.00pm I came back to the hotel and also ask the reception my room already clean or not? But that lady told me the room was not cleaning yet. I'm very shocked & angry. Because I already waiting almost 3 hours to get my room. Then after I argue them. They give me the room around 6.40pm. I'll enter the room. So I rate this room 4/10. The toilet smell not good & cannot used. I and my family had to used the lobby toilet if want to poo. The air-conditioner not functioning well. I see many guests who have the same situation as me (late check in). So I think this hotel should not rate 3 star. The manager also cannot responsible and not here on that day.